Salesforce Architect - Experience Cloud expertise

About the Job :

Red Hat is looking for a Salesforce Architect with Salesforce Experience Cloud expertise to join the Core Business Platforms organization. You will be responsible for delivering the technology strategy for Salesforce use.

This role has the highest level of technical expertise and manages the overall technical structure and global configuration of Salesforce, based on the business strategy and needs. You will need to partner with both business and technology stakeholders to ensure that the Salesforce strategy and execution align with the Red Hat’s overall objectives. This role collaborates with the technical teams and product managers supporting Salesforce and other Sales applications to provide solution options and identify any issues leading to potential downstream impacts. You will also be responsible for ensuring platform health and agility to support current and future needs.

What will you do?

• Work collaboratively with business and technology stakeholders in defining future-state technology architectures and roadmap that take into account the business goals, priorities and timelines.

• Work with stakeholders to understand potential opportunities and recommend solutions.

• Work with business teams to rapidly test out hypotheses, setup and demo Salesforce functionality, and guide the development team for demos.

• Determine and produce artifacts that will guide technical teams to drive to meaningful business outcomes

• Provide oversight for technical work to ensure platform standards are followed

• Monitor and maintain platform health using KPIs for performance, data quality, technical debt and agility

• Maintain up-to-date documentation of current state architecture, data flows and integrations for Sales and Support applications.

• Acts as technical tier 4 for unresolved inquiries within the purview of the role.

• Collaborates with key stakeholders to ensure regulatory and overall data compliance and adherence to business process controls.

What will you bring?

• 7–10 years of Salesforce Development or advanced admin experience with 3+ years of experience as an application/platform architect, with responsibility for defining target state architecture for solutions on Salesforce

• Certifications: Salesforce Experience Cloud Consultant, Salesforce Certified Technical Architect (CTA) or Salesforce Systems Architect 

• Strong working experience implementing Salesforce Experience Cloud for Partner Relationship Management (PRM)

• Extensive experience in implementing and managing complex compensation logic, configuring rewards and incentive rules for partners.

• Experience with Rebate Management and Loyalty management. 

• Deep understanding of Sales and Service Cloud

• Demonstrated ability to engage stakeholders, align architectural designs, balance speed with best practices, and provide technical guidance to delivery teams.

• Must have expertise in complex Salesforce Flow design and merging, implementing integrations via Invocable objects, and aligning with BPMN-based business processes.

• Extensive knowledge of Salesforce governor limits

• Expertise in applications development such as: Integration Techniques/Patterns, Data Modeling/Patterns, Security Patterns

• Effective interpersonal skills to influence and socialize the solution designs 

• Thorough understanding of the Sales domain.

• Experienced with the principles of agile development methodologies

The following are considered as a plus:

• Design and Building of custom solution or managed packages for Salesforce

• Technical governance oversight of multiple development teamsCRM Analytics (CRMA)iPaaS integration tools such as Workato, Boomi or integration using Kafka

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About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

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