Principal Software Maintenance Engineer-Red Hat - Web Server

Red Hat is seeking a Java expert to join our team of Middleware Engineers supporting the Red Hat Middleware Suite in Brazil. As a Principal Software Maintenance Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of our products. This position extends well beyond product support as you will take on the role of trusted partner to our enterprise customers by offering developer-to-developer assistance for the Red Hat middleware suite. 

You will be providing technical support for the Red Hat middleware systems, including troubleshooting customer issues and implementing configurations across integrated applications. You will work closely with junior/senior engineers and developers to provide highly technical solutions to support requests, debug and improve code for products like Red Hat JBoss Web Server.  Additionally, you will write patches, provide updates, and contribute ideas through participation in an open and collaborative team environment. 

This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

What you will do:

• Own the resolution of customer issues from initial contact to complete customer satisfaction

• Provide high-level, detailed technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings

• Use efficient problem-solving techniques, debugging source code and resolve complex, critical, and sensitive support issues

• Learn new technologies and provide blogs/whitepapers, and kbase articles pushing technical knowledge out to our customers and the community

• Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our JBoss products

• Engage and collaborate with open source developers around the world

• Offer developer-to-developer assistance for the JBoss Enterprise Middleware Suite

• Work alongside in-house developers, write new code, fix &  improve code, provide highly technical solutions and contribute to the  JBoss & open source software communities

• Develop patches and feature requests to provide upstream to the community and downstream to customers

• Advise customers on JEE architectural design decisions

• Work with other open source projects to help customers integrate

What you will bring:

• 6+ years of professional J2EE/JEE platform experience

• Deep experience with one or several JEE/App Server technologies  such as JMS, Web Services, Servlets, JSP, JDBC, Hibernate, Tomcat or  Datasources

• Good knowledge of the J2EE/JEE platform

• Must have hands-on experience with application server technologies - JBoss/WebSphere/WebLogic

• A solid understanding of Java Programming API's & popular Java frameworks is preferred

• Experience with databases and SQL

• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation

• An ability and willingness to learn new open source middleware technologies

• Very clear and effective English communications skills

• Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates

• BS/BA degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered

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Nice to have:

• Knowledge of SOA/ESB is a plus(example for SOA)

• Knowledge of JMS/Messaging required(example for jms)

• Knowledge of ActiveMQ/HornetQ a plus

• Knowledge of security (e.g. Keycloak, SSO) is a plus

• Knowledge of transactions is a plus

#LI-FV1 #LI-REMOTE

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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