Systems Reliability Engineer Manager

About us

At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are now launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.

Join a Company that is Powering the Future of Finance with AI
RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. You will be working on Bigdata.com, a next-generation platform aimed at transforming financial decision-making.

RavenPack is looking to boost its Operational Service Levels by creating an entire new team to drive excellence on real time operations and incident response. As the organization is deeply immersed in releasing new product paradigms, we expect this new team leader to be at par with the organization needs of strategic leadership.

The System Reliability Engineer Manager will play a critical role in establishing and leading a team responsible for ensuring the high availability, performance, and reliability of our real time services and IT infrastructure. This individual will be instrumental in setting up processes, defining best practices, and creating a culture of proactive incident prevention and rapid response.

Requirements

• Experience: 5+ years of experience in SRE, system administration, DevOpsroles, with a proven track record of building and leading high-performing teams.

• Technical Skills: Strong understanding of Linux/Unix systems, cloud platforms (AWS is a must), containerization (Docker, Kubernetes), CI/CD pipelines, and monitoring tools.

• Problem Solving: Excellent analytical and troubleshooting skills, with the ability to quickly diagnose and resolve complex issues.

• Communication: Strong verbal and written communication skills, with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

• Leadership: Proven ability to motivate and inspire a team, delegate effectively, and drive results.

• Project Management Skills: Experience on Project Management methodologies (Agile, waterfall) will be required.

• Passion for Reliability: A deep commitment to ensuring system uptime, performance, and customer satisfaction.

Desired

• Experience maintaining real time services (ITIL, ISO200 or other ITSM frameworks experience would be considered)

• Experience with configuration management tools (Ansible, Puppet, Chef)

• Experience with scripting languages (Python, Bash)

• Experience with database administration (Oracle, PostgreSQL)

• Experience with security best practices and incident response (familiarity with ISO27001, SOC2 will be greatly considered)

Responsibilities

• Team Leadership: Build and mentor a team of System Reliability Engineers, fostering a collaborative environment and promoting knowledge sharing.

• Infrastructure Reliability: Design, implement, and manage monitoring, alerting, and incident response systems to identify and resolve issues before they impact customers.

• Incident Response: Setup 1st Tier response team to cover RavenPack’s 24x7 real time services operational needs.

• Incident Management: Lead incident response efforts, conduct root cause analysis, and implement corrective actions to prevent future occurrences.

• Performance Optimization: Continuously analyze system performance, identify bottlenecks, and implement optimizations to improve efficiency and scalability.

• Automation: Automate routine tasks and processes to reduce manual effort, minimize errors, and improve operational efficiency.

• Change Management: Collaborate with development and operations teams to ensure smooth and safe deployment of new features and updates.

• Documentation: Develop and maintain comprehensive documentation on system architecture, processes, and procedures.

• Collaboration: Work closely with development, operations, security, and other teams to promote a DevOps culture and ensure system reliability is a shared priority.

What's in it for You?

• International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

• Competitive Salary: In RavenPack, we believe that your time and experience needs to be fairly rewarded.

• Continuous learning: We provide the support needed to grow within the team.

• Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

• Hybrid work arrangement

• Shuttle bus: From Malaga, Fuengirola, La Riviera, and Estepona is available for free from the company.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)