Applied Engineering - Strategic Solutions Lead

About RavenPack

RavenPack is the leading big data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack’s products allow clients to enhance returns, reduce risk and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world!

Job Description

Our technology empowers asset managers, financial services firms, and corporate data science teams to build powerful agentic workflows on top of SDKs, and data pipelines.

As a Strategic Solution Lead you will lead engagements across our largest accounts and align closely with executives and key cross-functional stakeholders on challenges and business goals to help set customers - and the business - up for long-term growth and success. You will partner with key stakeholders across the business including Product, Engineering, Onboarding Specialists, and Support to drive customer outcomes, growth and mitigate any risk.

In addition, you will be expected to proactively share insights via internal executive business reviews on an ongoing basis to provide ongoing visibility to leadership around customer sentiment, successes, challenges and risk.

In the past few months, we have:

• Rolled out the largest-scale, real-time, semantic index for Financial Documents & News

• Rolled out agent workflows for financial domain research and reporting functions

• Fine-tuned foundation models for financial domain embeddings, retrieval and search

• Rolled out an API/SDK framework for anyone to build solutions on top of our infrastructure

This role is based out of our New York City office in Soho

Responsibilities

What a day can look like:

• Weekly check-ins with your key clients to drive value in engagement

• Develop a new use cases for a challenging persona we sell into

• Run workshop to train on specific applications of our product

• Review a new feature developed to address a gap and communicate that to your clients

• Work on a new thought leadership with marketing on our verticalized solutions

Your Responsibilities:

• You serve as an advocate and partner to RavenPacks most strategic customers, combining marketing strategic guidance, technical aptitude and experienced business acumen to advise on core functionality, features and use cases beyond the fundamentals to support a customer’s specific business results

• You will partner with key stakeholders across the business including Product, Solution Architects, Onboarding Specialists, and Support to drive customer outcomes, growth and mitigate any risk

• Lead and plan weekly meetings with Customers while developing onsite cadence with customers for strategic workshops, engagements and customer networking

• Contribute to thought leadership initiatives by creating content such as whitepapers, articles, or presentations that showcase the company's expertise and solutions.

• Develop Use Cases, by translating existing technology capabilities into practical solutions that address multiple business problems for various customer personas.

• Collaborate with sales, engineering, and product teams to pinpoint areas where current offerings fall short and recommend enhancements to create comprehensive solutions.

• Leverage industry expertise and learnings from prior implementations to develop best practice frameworks and standardized solutions tailored for specific industries or markets.

• Research and pinpoint use cases in emerging industries to expand the company's reach and customer base.

• Ability to create assets from scratch including marketing, sales and strategy solutions

Qualifications

• Bachelor’s degree or equivalent practical experience

• Basic Python, SQL and/or prior experience with technical implementations is preferred

• 5+ years of experience in management consulting, business strategy, solutions engineering at a venture based startup or top industry AI group

• You have a solid understanding of technical engagement principles, excellent communication skills, and a proven track record of managing complex customer relationships in an enterprise environment

• Ability to prioritize and manage multiple customer accounts simultaneously, while maintaining a high level of attention to detail

• Experience working with CRM systems and customer success tools (e.g., Salesforce)

• Experience with first level technical triage while knowing when to bring in the right stakeholders to dive deeper and drive solutions forward

• Excellent communication – explaining complex technical solutions to customers, technical stakeholders and senior executives.

What's in it for you?

• You will work with the latest vector search technologies, financial domain LLMs, ML models and our world-class data science team.

• Following the onboarding period, we offer a hybrid work model, allowing for up to 2 days remote per week.

• You will have ownership of projects working in a collaborative environment where we will value your contribution.

• You will work in an agile environment able to react quickly to changes with a fairly flat hierarchy.

• As we encourage continuous learning, we will support your ongoing training.

• Diversity is in our DNA! You will work in an international environment (over 29 nationalities and 24 languages spoken!)