Staff Project Manager

Department: Client Operations

Employment Type: Full Time

Location: London, London, Remote, Remote

Key Responsibilities

• Act as a leader in establishing and developing best practices for Project Managers within the Integrations team, to ensure we continue to strive for high quality and effective integrations.
• Support the Director of Integrations on initiatives around process improvement, change management, and the wider company goals, leading some initiatives and contributing to others.
• Line manage a number of Project Managers, supporting and coaching them in their role.
• Contribute to technical and business integrations with clients. This may be via other Project Managers, or by directly running client projects.
• Deliver operational excellence, as part of overseeing a collection of projects. Anticipate potential issues and dependencies, and highlight or escalate project risks where appropriate.
• Develop strong working relationships with our clients. This may include chairing some day-to-day client-facing meetings, but also helping to resolve complex client requirements and bringing any escalations to a calm conclusion.
• Ensure excellent time management of your own tasks, but also assisting others to prioritise, to set goals and to set expectations with clients.
• Maintain all project documentation, and actively promote knowledge sharing within the Integration team, and wider Ravelin teams.
• Proactively engage with the Product team, sharing feature suggestions and interesting scenarios from client conversations.

Requirements

• 5 or more years of line management experience.
• Project management experience in a technical or integrations environment, with exposure to complex products or solutions.
• A track record of process improvement, and experience in instigating change within a team and across teams.
• Exceptional communication skills – both internally and client-facing.
• The ability to direct and lead others confidently, and comfortable having difficult conversations when needed.
• Analytical with great attention to detail.
• Pragmatic problem solver and solutions-oriented.
• Strong commercial awareness

Benefits

• Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
• Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
• £1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
• 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
• Mental Health Support via Spill — Access professional mental health services when you need them.
• Aviva Pension Scheme — Plan for the future with our pension program.
• Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
• Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us!
• Cycle-to-Work Scheme — Save on commuting costs while staying active.
• BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
• Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.