Implementation & Integration Specialist

Location: United States - Remote

Department: Activation

As our Implementation & Integration Specialist, you’ll be on the front lines, ensuring our cutting-edge product is seamlessly deployed for new and existing clients. This role manages the entire implementation lifecycle, meeting client needs, and delivering the excellent customer experience rater8 is known for. Join us and help drive growth as a rapidly growing healthtech innovator.

What you’ll do

• Be the Project Champion: Lead the full technical onboarding journey to bring new clients live, including implementation, setup, and ensuring a first-time service launch. Adapt communication style to match the technical prowess of the client contacts being worked with to ensure client satisfaction and efficient use of time.
• Drive Seamless Integration: Partner directly with client IT contacts to analyze and implement system interfaces with PMs/EHRs. Proactively maintain existing interfaces and prevent/resolve outages to keep customer systems up and running.
• Tier 2 Technical Support & Growth: Act as a higher-level technical resource for shared support tickets, efficiently troubleshooting and coordinating prompt resolutions. You will be proactive, with a clear desire to grow and take on more technical work. 
• Collaboration & Projects: Serve as a proactive bridge across rater8 teams (Sales, Client Success, Support, Finance, and Development) to ensure smooth handoffs and shared success. Take on quality-of-life process improvements and projects as time permits.
• Communicate with Clarity: Keep clients and internal partners consistently updated with clear, proactive project status reports.
• Elevate Our Process: Continuously identify and champion opportunities to refine our processes, contributing to rater8's best practice documentation.
• Embrace other essential tasks as assigned.

What you’ll bring

We're looking for a driven, detail-oriented, self-starter who thrives in collaboration and on seeing implementation, integration, and projects through to success. If you have a passion for technology and client experience, you'll fit right in!

• A background in Business, Information Systems, Project Management, or a related field (Bachelor’s degree preferred) or equivalent real-world experience.
• 0 to 3 years of proven experience in software implementation, technical onboarding and integrations, project coordination, or a client success-focused role.
• A versatile, self-managing critical thinker who is open, willing to learn, and has a strong desire to grow and proactively take on work, even when not explicitly assigned.
• A solid grasp of software implementation and system integration processes—you know how things connect!
• Outstanding communication skills, able to adapt your style to any audience when leading calls.
• The ability to manage multiple projects simultaneously.
• A natural technical aptitude and the excitement to quickly master new systems.
• US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California.

Preferred Skills

• Bonus Points: Familiarity with Windows, Zendesk, SQL, and/or Postman.

Compensation 

• The expected salary range for this position is $60,000 to $68,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience.

What You’ll Get

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• 100% remote, work from anywhere you have WiFi
• Medical, dental, and vision benefits
• Discounted pet insurance
• Unlimited PTO after 60 days of employment
• 401(k) after six months with company match   
• Competitive salary
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization 
• rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines

About rater8

rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. 

Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.

rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

rater8 participates in E-Verify. As part of this program,we provide ‘Notice of E-Verify Participation’ and the ‘Right to Work’ information to all employees.