Tech Analyst - Quality Management Section, IT Strategy Department (ITSD)

Location: Tokyo, Japan

Time Type: Full time

Job Description

Job Description:

Business Overview

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses and society. With a mission to contribute to society by creating value through innovation and entrepreneurship, Rakuten was founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to approximately 1.8 billion members around the world. The Rakuten Group has about 30,000 employees, and operations in 30 countries and regions.
 

Department Overview

The IT Strategy Department is made up of 4 sections: Quality Management Section (QMS), CIO Office, Tech PR Section and IT Governance Section. Providing high-quality services promptly and maximizing customer satisfaction are part of Rakuten Group's core principles and are our most important business strategy. The role of QMS is to build, maintain and improve Group Service Quality, to accelerate the growth of Rakuten Group businesses. Under the direct supervision of the CIO, we report to the head of the IT Strategy Department, who also holds the positions of Chief of Staff and Vice Chairman of Rakuten India. As a department, we are tasked to handle a range of horizontal initiatives and must remain flexible to undertake group wide projects as needed. For this reason, we need to manage and communicate with a wide range of people within the company.

The Quality Management Section, operating under the CIO, is an organization dedicated to ensuring excellence through quality. Our focus is on enhancing internal structures, processes, procedures, and deliverables to drive continuous improvement. Key initiatives include ISO 9001 for Quality, Tech KPI enhancement, Incident Management improvement and other impactful Quality activities. We work to improve quality through quantitative KPIs set at the CIO level, establish company-wide quality targets and standards and promote awareness of quality practices while fostering horizontal dissemination. "Our commitment is to consistently exceed customer expectations with exceptional quality and service."

Position:

Position Details

The ideal candidate will be process-oriented, reliable, and have a proactive mindset as well as excellent communication skills. This role translates complex technical requirements and gap analysis findings into actionable strategies, leveraging analytical, communication, and technical expertise to support quality management and continuous improvement initiatives across our technology stack. The candidate should have experience in some of the following areas: technical process analysis, technology strategy, solution planning, technical requirements gathering/analysis, technical data analysis, IT project management, operational support for technical systems, technical KPI tracking, technical event organization, stakeholder engagement across engineering and product teams, and meeting facilitation, and feel comfortable with public speaking. Successful candidates must have a proven history of technical project management roles and be customer-focused, understanding the technical needs of internal and external customers.

Mandatory Qualifications:

- Bachelor's degree (Computer Science, Information Technology, Engineering, or similar technical discipline preferred).

- 3+ years in technical analysis, systems analysis, gap analysis, or a related role within a large-scale technical environment.

- Proven ability to perform in-depth analysis of technical systems, software architectures, and IT processes.

- Exceptional communication skills, able to translate complex technical concepts and analytical findings to diverse technical and non-technical audiences.

- Proficiency in creating detailed technical documentation, process flows, and impactful presentations (PowerPoint).

- English: Business Level (TOEIC 800 or above)

- Japanese: Native or bilingual proficiency

Desired Qualifications:

- Prior experience with technical compliance frameworks (e.g., ISO 9001, ISO 27001, ITILv4) knowledge/implementation.

- Experience in Quality Assurance (QA) for technical projects or software development lifecycles.

- Knowledge of IT/software development processes (e.g., Agile, DevOps, ITIL).

- Experience in training or knowledge management systems for technical documentation.

- Ability to create technical SOPs, templates, and internal guidance documents.

- Experience with BI Tools (e.g., Tableau, Power BI, Domo) for technical data analysis.

- Proven ability to consolidate and track technical projects with many stakeholders.

- Proficiency with project management tools (e.g., Jira, Confluence, Asana, or similar).

- Experience consulting on technical solutions, best practices, and standards.

- Experience in cross-functional planning and communication within a large tech organization.
 

#engineer
#technologymanagement 
#technologymanagementdiv