System Planning (Manager) - Corporate Network Business Division

Job Description:

Business Overview

While working for Rakuten Group, Inc. you will be responsible for the operation of Rakuten Mobile.

This division has entered the carrier business with innovative technology and forward-thinking spirit, and continues to take on the challenge of providing attractive services.
In order to create innovative services of a global standard, the company promotes the creation of systems and environments that enable each individual to challenge his or her own potential to the fullest and expand his or her field of activity.

Department Overview
To provide high-quality mobile communication services at reasonable prices, Rakuten Mobile is the fourth MNO (mobile network operator) approved in Japan for the first time in 13 years. In August 2021, it exceeded 5 million lines and is growing rapidly.
Full-scale provision of services to corporations began in January 2023, and large-scale investments are being made as core businesses that will support the growth of the Rakuten Group in the future.

This organization will be a department that provides mobile services for corporate customers. We are currently preparing for a full-fledged start and will participate in the business as a core member of the business expansion.

We will work together with the sales department and customer support to maximize productivity.

Position:
Why We Hire
Following the mobile communication business for individuals that we have already developed; we are looking for personnel to expand the provision of services to corporate customers.

Position Details
Rakuten Mobile's corporate services are one of the businesses that attract the most attention across Rakuten. As a manager candidate for system planning, which is at the core of this, you will be able to be involved in large-scale projects that provide new services to the world.

System planning work content
[Requirements definition work]
In order to provide MNO services for corporations, I am responsible for drafting development content, defining business requirements, and negotiating rights with the development team.

[Service maintenance work]
We perform system maintenance and management to ensure stable system operation. When a bug occurs, we will work with engineers to provide detailed information and communicate to minimize the impact on customers.

Working environment
It's a fresh environment with many young members. Rakuten Mobile Service itself is a new service within Rakuten, so even the longest-serving member has been with the company for about five years. Before joining the company, members come from a variety of backgrounds, including the telecommunications industry, manufacturers, trading companies, and venture businesses.

Mandatory Qualifications:
- Person who has work experience in the telecommunications industry (regardless of sales or systems)
- Those with experience in managing an organization or team
- Those who can continue to challenge as a team
- Those who can make efforts to provide new services to the world
※Japanese resume submission required

Desired Qualifications:
- Those who have experience in system maintenance/operation work
- Those who have experience negotiating with overseas bases for offshore development
- Those who have experience communicating in English at work
- Those who have experience in system construction project management work
- Those with vendor control experience
- Experience using English in business (daily conversation is OK)

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