SRE Engineer - Rakuten Pay System Department, Rakuten Payment, Inc.

Job Description:

Business Overview

Mission
Rakuten Group's basic management philosophy is to "empower people and society through innovation”. We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services such as online banking, and media services and professional sports, to more than 100 million customers in Japan alone (more than 1 billion globally), covering a wide range of people's life scenes. At the same time, we are building a strong business model based on the "Rakuten Ecosystem" that organically links customers and various services.

As a member of the Rakuten Group's FinTech Group Company, we at Rakuten Payment, Inc. are developing businesses centered on settlement services such as Rakuten Pay, Rakute Point card Rakuten Edy and Rakuten Check as well as marketing solutions.

With the power of technology, we aim to create a world where anyone can enjoy the same value no matter where they are.

As the digital sphere of society rapidly expands, we want to connect the Internet and the real world more seamlessly, so that everyone can use technology to lead a safe, secure, and more comfortable daily life.

In order to achieve such a society, we would like to face the various problems that people are facing and move forward together to the next stage.

Department Overview

Features and Strengths

With the strength of the Rakuten Point market, which has surpassed 4 trillion yen in total issuance, we are building the "Rakuten Economic Circle" through service collaboration with Rakuten Group companies and the introduction of cashless settlement services in real stores, which are growing at an accelerated pace.

 Our settlement services can be used at approximately 5 million online and offline locations, including supermarkets, convenience stores, and shopping malls nationwide, as well as at approximately 1 million locations where traffic-related e-money can be used, and the number of locations where this service can be used is continuing to expand.

This System Division handles everything from system service planning related to payment services, planning and implementation related to UI/UX, basic and detailed system design, coding, testing, and operation.

As the service expands, you will be able to experience the planning, development, and operation of a very large-scale system.

In addition, you will be able to improve our services by directly listening to the voices of our customers.

Position:

Why We Hire

In recent years, the cashless payment market has rapidly expanded worldwide, and our service "Rakuten Pay" has also been growing its performance domestically. Consequently, the importance of the digital infrastructure as a mission-critical payment platform, including its public utility, sophistication, and convenience, has been increasing day by day. This necessitates the establishment of a dynamic multi-cloud environment and the assurance of stable operation across these services.

We are looking for members who can support our business growth through the evaluation and analysis of system resources, enhancement of monitoring, and automation of operational tasks. This position offers the rewarding opportunity to provide a wide range of convenient services to our customers, starting with cashless payments and extending to finance and lifestyle services.

Position Details

Job Description

• Evaluate and analyze overuse and underuse of system resources, identify issues, plan and implement improvements, promote system design in accordance with SLA-compliant service levels, enhance monitoring, automate operational tasks, and modernize systems through coding.
• Manage the operations team, and plan and promote system operation strategies.

Detailed Responsibilities:

• Implement container orchestration using Kubernetes and Docker.
• Design, build, and operate CI/CD pipelines.
• Monitor and optimize system performance.
• Handle incidents and implement post-incident improvements.
• Develop and introduce automation tools for operational tasks.
• Collaborate with backend and mobile developers, overseas members, maintenance and operation staff of other services, and members of other departments.
   

Rewards and Benefits:

• Gain experience in designing and operating large-scale systems.
• Engage in system modernization using the latest technologies.
• Directly reflect customer feedback in service improvements.
• Improve English communication skills through working in a multinational team.
   

Stakeholders:

• Backend and mobile developers.
• Members of overseas offices.
• Maintenance and operation staff of other services.
• Members of other departments.
   

Work Approach:

• Management and execution of each phase from requirements definition to development, testing, and deployment related to SRE tasks
• Continuous improvement and minor bug fixes released through the agile development process
• Skill enhancement through team training
   

Responsibilities:

• Ensure stable system operation.
• Design, build, and operate infrastructure.
• Automate and streamline operational tasks.
• Handle incidents and implement post-incident improvements.
   

English Usage Scenarios:

• Communication with foreign members.
• Reading and writing technical documents.

Work Environment

The average age across the group is in the mid-30s, with approximately 30 members.

Employee composition: Full-time employees : Contract workers : Partner staff = 2 : 1 : 3

More than half of the employees are mid-career hires, mainly from system vendors and user companies of web services.

Mandatory Qualifications:

- Over 3 years of experience in system operation and maintenance

- Experience in operating and maintaining cloud environments and large-scale systems

- Experience with UNIX operating systems

- Proactiveness and initiative

Desired Qualifications:

- Practical experience as an SRE or in DevOps

- Experience in operating and maintaining public clouds (GCP/AWS/Azure)

- Experience in organizational management (project management is also acceptable)

- Experience with monitoring environments such as Kibana ELK stack

- Experience with Docker or Kubernetes environments

- Experience in CI/CD development and operations

- Experience in web application development

- Work experience as a software engineer

- Work experience as a test engineer

Others Information:

Additional information on Location

NBF Shinagawa Tower

Additional information on Secondment

This position will be hired by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc.

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