QA Lead Engineer, Warehouse Management Section, EC Logistics Development Department (ECLD)

Business Overview 

When you see the word "Rakuten", you probably have an image of many e-commerce-related services such as "Rakuten Ichiba", "Rakuten Books", and "Rakuten Fashion". 

If you order items from these services, it is commonplace every day that the items will be delivered to your home. So, where and how are these items managed, how are they boxed, shipped, and delivered to your home? In fact, these parts that you cannot directly see are the scope of responsibility of EC logistics, which we are in charge of. 

Department Overview 

We operate a number of warehouses in Japan where we store and manage Rakuten Books, Rakuten Fashion, and Rakuten Direct items, and perform tasks such as receiving and shipping. In addition, we have developed a service called "Rakuten Super Logistics" and receive items from merchants in Rakuten Ichiba, and we also do item-related work on behalf of them. 

What is necessary for the series of operations in this warehouse is the system developed by the EC Logistics Development Department. If our system stops, items purchased through e-commerce will not be delivered, and the only direct contact with customers is "logistics (delivery)". Logistics has a strong impression of being behind the scenes, but it plays such an important role. 

In addition, while managing these systems close to the "site (warehouse)", the control of the "estimated delivery date" displayed on Rakuten Ichiba, the "delivery status display" from the purchase history on Rakuten Ichiba, and the "delivery related notification" are also part of the system that our department is in charge of. 

In this way, we, the EC Logistics Development Department, develop and operate the "logistics" that support the Rakuten Group and the "systems" that support it in general. 

1. To realize a service that allows shoppers to get "what you want" "when you want it" and "where you want it" by utilizing logistics and IT. 

2. To provide convenient logistics services and functions to shoppers so that they can enjoy shopping. 

3. To support the operation of Rakuten Ichiba merchants from a logistics perspective and contribute to maximizing sales. 

4. Contribute to the development of Rakuten Ichiba by expanding the above logistics system 

Position: 

Why We Hire 

Position Details 

In the operation of warehouses managed by JP Rakuten Logistics, Inc., a joint venture between Rakuten Group and Japan, and in the coordination of logistics-related data with Rakuten Ichiba, you will be required to plan, design, and implement the necessary quality assurance processes, and strive to improve the quality of the entire service, not just individual products. 

• As a QA Lead, actively participate in projects and be responsible for everything from planning QA implementation to execution and reporting.  

• Improve testing processes and promote required standardization.  

• Take the initiative in coordinating and negotiating with other companies, other departments within the company, and offsite with whom we have cooperative relationships, and strive to provide better outputs quickly. 

• Review and provide feedback on test specifications and test cases. 

• Cultivate future leader candidates through education to improve the overall productivity of the team.  

Work Environment 

We have approximately 160 members actively working both in Japan and overseas. 

Many of our members join with experience as product managers or engineers in software development industry. However, most of them do not originally have a background in logistics and acquire their industry knowledge after being assigned to our department. 

We primarily utilize the internal Private Cloud environment, with some resources on Public Cloud. Due to the nature of our logistics operations, we also maintain some on-premises environments for our warehouses. The department responsible for managing the network is also within the same development. Each member leverages their areas of expertise to contribute to the maintenance of these non-software domains as well. 

Mandatory Qualifications: 

• More than 5 years of experience in application test design 

• Experience in API/UI test automation development and non-functional testing 

• Knowledge equivalent to ISTQB Foundation Level 

• Experience in nurturing at least one junior member 

• Ability to communicate while involving stakeholders  

• Business-level Japanese proficiency 

• TOEIC800 points equivalent 

Desired Qualifications: 

• Knowledge of the logistics industry 

• Knowledge of Warehouse Management System (WMS)  

• Software development experience  

• Experience in providing E-Commerce services (B2C, C2C, B2B2C) 

• Business level English proficiency 

Others Information: 

Additional information on Location 

Rakuten Crimson House(Headquarters) 

Additional information on English Qualification 

TOEIC800 points equivalent 

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