Work Location:  

· If located near a Rackspace office, you’ll work a hybrid schedule… 2 days in the office and three days remote. 

· If not located near an office, you may work 100% remotely. 

Key Responsibilities: 

• Be the technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues. 

• Monitor and provide maintenance for all related infrastructure. 

• Ensure the control, integrity, and accessibility of the cloud environment. 

• Implements large, complex enterprise-class solutions. 

• Lead tasks relating to system architecture enhancements, problem management, fleet. 

• Lead Workload/Workforce Management and Optimization related tasks. 

• Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business. 

• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships. 

• Share knowledge with other Engineers and Administrators on the support floor. 

Qualifications: 

• High School Diploma is required.  

• Bachelor's degree in computer science or related field of study is preferred. At the manager’s discretion, additional relevant experience may substitute for the degree requirement. 

• A Minimum of three years of relevant experience. 

• Cisco Certified Network Associate (CCNA) is required. 

• Palo Alto Networks Certified Next-Generation Firewall Engineer (PCNSE) certification is preferred. 

• Ability to work with F5 load balancers. 

• Experience with Palo Alto firewalls.  

• Knowledge of ethical hacking, firewall and intrusion detection/prevention technologies, secure coding practices and threat modeling. 

• Advance knowledge and experience of virtualization technologies, Windows and Unix/Linux operating systems. 

• Advance knowledge and experience of network and server hardware infrastructures and storage technologies (NAS, SAN). 

• Experience with designing secure network architectures, identity and access management principles, application security, encryption technologies, DNS, SOA, database and web applications. 

• Must have excellent communication skills and the ability to articulate complex scenarios with clear solutions. 

• Ability to make appropriate decisions considering the relative costs and benefits of potential actions. 

Background Investigation 

• This role will be supporting our US Government customers, and all new hires must successfully pass a US Federal Background check. 

• US Citizenship is required. 

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