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Rackspace

AWS Engineer I - R-20535

Remote Gurgaon, India
AWS Bash PowerShell
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Description

Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
 
Key Responsibilities:
 Incident Management:
    Receive and log incident tickets.
    Troubleshoot and resolve basic AWS-related issues.
    Escalate complex issues to higher-level support teams.
 Monitoring and Alerting:
    Monitor AWS environments for performance and availability issues.
    Respond to alerts and take corrective actions.
 Knowledge Base Management:
    Contribute to and maintain knowledge base articles.
    Document troubleshooting steps and solutions.
 Customer Interaction:
    Communicate effectively with customers to understand their issues.
    Provide clear and concise explanations of technical issues.
 Security:
    Adhere to security best practices and policies.
    Identify and report potential security threats.
 
Required Skills and Qualifications:
 Technical Skills:
    Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
    Knowledge of basic troubleshooting techniques.
    Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
   Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
 Backup and Recovery: Perform regular backups and restore operations.
 Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.

 Soft Skills:
    Excellent communication skills, both written and verbal.
    Strong problem-solving and analytical skills.
    Ability to work independently and as part of a team.
    Customer-focused approach.

 Certifications (Preferred):
    AWS Certified Cloud Practitioner
 
Rackspace
Rackspace
Web Hosting

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