Senior Technical Product Manager, Platform

Location: Remote - Toronto

Department: Product

Location Type: REMOTE

Employment Type: FULL_TIME

About the role

Some of the things you’ll do:

• Own the business case for Platform — represent the team's priorities to executives and hold the roadmap accountable to measurable outcomes, not just delivery.
• Own reliability as a product discipline — Service Level Objectives and platform health observability to reduce errors and incidents across our services, and negotiate with peer PMs to balance velocity with stability.
• Build for the future — capacity planning ahead of growth, and the product side of incident management, from postmortem to funded fix.
• Set the internal developer platform roadmap — paved paths, shared services, and self-serve tooling — with developer velocity and adoption as first-class metrics.
• Hold the line on real-time performance — latency and media quality where milliseconds are the product.
• Steer on the metrics that matter — uptime, latency, incident load, adoption, unit cost — using data and judgment to decide when to slow down and when to ship, and to make that case to product, engineering, and finance alike.
• Run intake and prioritization of the Platform backlog — balancing business needs, technical requirements, and team capacity, and partnering with engineering leads to plan and staff initiatives.
• Surface risks early and drive resolution — proactively identify technical risks, capacity constraints, and architectural gaps, and escalate to leadership with clear context and a recommended path forward.

About you

• 5+ years in product management, including meaningful time as a technical, platform, or infrastructure PM (or an eng/SRE-to-PM path ).
• Technical fluency in distributed systems — you can hold your own on architecture, APIs, cloud infrastructure, and the failure modes of systems at scale.
• Hands-on experience with Service Level Objective frameworks, on-call, and incident management — you've lived the reliability lifecycle with an at-scale service.
• A platform-as-a-product mindset: you understand that internal developers are customers, and that adoption is earned.
• Strong partnership skills with staff/principal engineers and engineering leaders — you build trust through clear thinking and technical credibility.
• Data-driven and outcome-oriented, with the judgment to know which metric is actually the one that matters.
• High ownership mentality — you treat the programs you run as your own and do what it takes to make them succeed.

Nice to have

• Background in real-time systems, telephony/VoIP/CPaaS, or messaging — or in another domain where high-availability, multi-tenant, latency-sensitive infrastructure is non-negotiable (e.g., identity/security, payments, streaming).
• Experience standing up or scaling an internal developer platform.
• Familiarity with cost/efficiency optimization at cloud scale.
• Exposure to compliance-driven delivery (SOC 2, HIPAA, FedRAMP, ISO 27001).

Compensation