Release Manager

Location: Skopje, Prishtina

Time Type: Full time

Job Description

We are looking for Release Manager to join our team!

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

The Release Manager is responsible for planning, coordinating, and managing software releases across multiple banking platforms and environments. This role ensures that all releases are delivered on time, within scope, and in compliance with banking regulations and internal quality standards, minimizing risk and ensuring production stability.

Main duties and responsibilities

• Release Planning & Scheduling

• Define and maintain the release calendar for all banking applications.

• Coordinate with development, QA, operations, and business teams to align release timelines.

• Release Readiness & Governance

• Conduct release readiness reviews and go/no-go meetings.

• Ensure compliance with ITIL processes, security standards, and regulatory requirements (e.g., PCI DSS, ISO 27001).

• Deployment Management

• Oversee CI/CD pipelines, artifact management, and environment readiness.

• Manage emergency releases and hotfix deployments for critical banking systems.

• Risk & Issue Management

• Identify potential release risks and develop rollback and contingency plans.

• Communication & Reporting

• Provide timely updates to stakeholders on release status, risks, and impacts.

• Prepare post-release reports and maintain audit documentation.

• Post-Release Activities

• Monitor production stability and coordinate incident response if needed.

• Conduct post-implementation reviews and continuous improvement initiatives.

• Ensure zero data loss and secure handling of production credentials.

Qualifications requirements

• Technical Skills:

• CI/CD tools (Azure DevOps, Jenkins), Git, Infrastructure as Code.

• Knowledge of cloud platforms (Azure) and containerization (Docker/Kubernetes).

• Process Knowledge:

• ITIL Release & Change Management, Agile/DevOps practices.

• Domain Knowledge:

• Banking systems, Digital Channels, Front Office, Back Office, ISO 20022, security and compliance standards.

• Soft Skills:

• Strong coordination, communication, and stakeholder management skills.

Key Performance Indicators (KPIs)

• Percentage of releases delivered on schedule.

• Change failure rate and rollback frequency.

• Compliance audit success rate.

• Stakeholder satisfaction with release communication.

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties

• Challenging and varied work

• Flat management structure

• Long-term prospects with plenty of opportunities for development and growth

• Excellent team-oriented and international working environment

• Travel possibilities

• Private health insurance

• Hybrid model of working (100 days HO)