Agile and Application Engineer

Location: Skopje, Prishtina

Time Type: Full time

Job Description

We are looking for an Agile and Application Specialist to join our team.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

What your key responsibilities will be:

• Monitoring, automating, and improving the reliability, performance, and availability of software systems in an organization.

• Incident management and preventing incidents, managing infrastructure, building effective monitoring systems, and ensuring computer systems' smooth operation (through code).

• Test, Change and Deployment management of new releases.

• Design and implement technical functionality parameterization in the customer facing and backoffice system.

• Define, document, execute, and optimize processes to achieve maximum effectiveness and efficiency.

• Create sustainable systems and services through automation and uplift.

• Set up and maintain test, staging and production environments and support on testing cycle, involving with 3rd party vendors.

• Manage tasks of the projects and requests on different platforms (Azure DevOps, Gemini, MSP).

• Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.

• Participate in system design consulting, platform management, and capacity planning. Provide demos and trainings to the users/involved teams.

• Working on-call shift to prevent incidents from ever happening.

• End user support.

Skills and experience we expect from you:

• Overall 3+ years of application support, engineering, or development experiences.

• Good understanding of Cloud computing (public, private, hybrid), Cloud resources management (Azure), Cluster management and scalability, Kubernetes, CI/CD, Git repositories, Chaos Engineering.

• Knowledge of Microsoft products, Windows OS, Microsoft SQL Server tools and T-SQL programming.

• Basic knowledge of networking technologies, including TCP/IP, DNS, routing etc.

• Self-starter, well organized and motivated. Ability to work under pressure and establish priorities. Ability to work independently and as a member of a team. Desire to learn and develop skills further. Responsible and reliable. Able to work across multiple projects simultaneously.

• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

• Open and friendly personality with an ability to interact with people on different hierarchal and technical levels 

• Excellent English language skills, both spoken and written

• Good understanding of banking business processes will be an advantage

• Knowledge of ITIL processes and working with a ticket management solution is preferable. Microsoft certifications will be an advantage

• Knowledge of Agile methodologies, such as Scrum or Kanban, is advantageous

• University Degree or equivalent (Computer Science, Engineering or Business IT studies would be a plus)

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties

• Challenging, engaging and varied tasks

• Flat management structure

• Long-term prospects with plenty of opportunities for development and growth

• Travel possibilities

• Private health insurance

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!