Description
Senior Digital Analytics Consultant (Retail/Telco) - US
Team: Customer Success Business Consultant
Location: United States
Commitment: Full-time/ Remote
Workplace Type: remote
šĀ Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture.Ā Weāre passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.Ā Ā
As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.Ā Ā
We are also passionate about the connections we build with our customers. Youāll not only work with some of the worldās most recognized brands, but build lasting relationships.
At Quantum Metric we value all types of experience and education and donāt expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
š About the Role
As a Senior Digital Analytics Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. Youāll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships.
Ā
In this role, youāll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. Youāll deliver tailored training aligned to each organizationās unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals.
Ā
Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.
š§ Responsibilities
- Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently exceed internal retention and renewal targets that demonstrate customer mission criticality.
- Deliver Successful Activation: Design and deliver expert-level, use caseābased training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption without reliance on peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting.
- Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to eachĀ customerās strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by achievement of individual digital goals. Frequently share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing and upskilling the broader team.
- Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers. Create reusable applications of new technologies and identify best practices that the broader team leverages for success.
- Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metricās Business Consulting methodology. Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy, consulting peers on how to achieve similar success.
- Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success.Ā Regularly mentors peers, frequently sharing expertise in team forums, and provide additional support on customer engagements when needed, modeling best-in-class consulting practices.
- Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Independently design and execute action plans to remediate deficiencies, with a proven track record of retention in at-risk accounts.
- Drive Retail or Telco Strategic Alignment: Serve as a vertical specialist for retail or Telco accounts.
š” Requirements
- Experience & Background: 5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact.
- Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges.
- Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus.
- Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level.
- Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants.
- Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities.
- Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices
- Compensation: $110,000 - $135,000 Base | Bonus eligible
š» Recruitment Process
Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.
Ā
- Recruiter Screen (30 minutes)
- Independent Assessment (1 hour)
- Hiring Manager Interview (45 minutes)
- Director Interview (30 minutes)
- VP, Consulting Services Interview (45 minutes)
- Chief Customer Officer Interview (30 minutes)
- CEO Interview (30 minutes)
šĀ Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.Ā
Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
Discounts on Pet Insurance
401k (with employer match) and Options / EquityĀ
13 company holidays
Unlimited Paid Time OffĀ
Sick leave
Parental/Adoption Leave
In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunitiesĀ
Rewards and recognition programsĀ
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral ProgramĀ
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative cultureĀ
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Ā
š About Quantum Metric
As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.
Today, Quantum Metric captures insights from 50 percent of the worldās internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.Ā
Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.Ā
If the above role seems like a match and youāre interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Ā
Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.comĀ email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidateās sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts toĀ [email protected].
Quantum Metric is an E-Verify employer:Ā https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy:Ā Ā https://www.quantummetric.com/legal/applicant-privacy-policy/
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