While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
About Us:
Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
Company Highlights:
Quantiphi, an AI-First Digital Engineering Services & Platforms company, with a 2.5x growth YoY since its inception in 2013
Headquartered in Boston, with 3200+ data science professionals across 11 global offices
Winner of 3X NVIDIA AI Partner of the year award
Winner of the 13X Google Cloud Partner of the Year award including "Machine Learning, Breakthrough and Social Impact partner
Winner of 3X AWS AI/ML Partner of the Year award
Preferred and Premier Partner for AWS, Google Cloud, NVIDIA, Snowflake, Databricks and more
Recognized Leader in the AI space by IDC, Forrester, Gartner, ISG, Everest Group and other leading analyst firms
Winner of Best in Business Award in Established Business category by INC., 2022
Winner of Competitive Strategy Leadership Award in Artificial Intelligence Services in Public Sector (2021), Healthcare (2022) and Financial Services(2023) by Frost & Sullivan
Recognized in the Fast Company 2021 World Changing Ideas- AI and Data category
Winner of AI Excellence Award 2022 and 2023 including 'Generative AI product' category for Baioniq, Quantiphi's generative AI platform
For more details, visit: our Website or our LinkedIn Page
Experience Level: 8 - 10 years +
Work Location: Canada
Job Title: AWS Connect Engineer ( Digital Channel)
Responsibilities:
Demonstrate expertise in managing AWS Connect digital customer interaction channels such as voice, chat, email, and social media.
Optimize and enhance customer interaction workflows to elevate customer experience and operational efficiency.
Develop real-time processing solutions for immediate customer engagements.
Design and implement post-contact workflows for follow-up actions, data processing, and detailed reporting.
Lead the design and implementation of workflow integrations using AWS Lambda.
Manage backend integrations with various applications and databases, ensuring seamless operations in both real-time and post-contact scenarios.
Utilize AWS services (Lambda, API Gateway, DynamoDB, S3, RDS) to build scalable, efficient solutions for customer interaction channels.
Implement and manage microservices architecture using RESTful APIs, Webhooks, and event-driven frameworks.
Ensure seamless integration with SQL and NoSQL databases, prioritizing data consistency, performance, and scalability.
Leverage AWS services (RDS, SQL, PostGres, NoSQL, DynamoDB, AWS Glue, AWS Textract) to optimize data storage, retrieval, and processing workflows.
Required Skills:
Bachelor’s or Master’s degree in Computer Science, Engineering or a related field.
AWS Certifications:
AWS Certified Solutions Architect – Associate or Professional.
AWS Certified Developer – Associate.
Expertise in scripting languages such as Python or JavaScript for automation and integration tasks.
Experience with monitoring and logging tools (e.g., CloudWatch, Splunk, ELK Stack) to maintain integration health and performance.
Knowledge of DevOps practices and tools to support continuous integration and deployment (CI/CD) for workflow integrations.
Understanding of security best practices to ensure data protection and compliance within customer interaction workflows.
Preferred Qualifications:
Strong verbal and written communication skills, capable of conveying technical concepts to both technical and non-technical audiences.
Proven ability to work effectively in cross-functional teams, fostering collaboration and achieving consensus.
Experience in mentoring and guiding junior team members, with a demonstrated ability to lead by example.
Meticulous attention to detail, particularly in developing scenarios that support test cases.
What is in it for you:
Be part of the fastest-growing AI-first digital transformation and engineering company in the world
Be a leader of an energetic team of highly dynamic and talented individuals
Exposure to working with fortune 500 companies and innovative market disruptors
Exposure to the latest technologies related to artificial intelligence and machine learning, data and cloud
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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