Staff Software Engineer- CX Core

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Staff Software Engineer - CX Core

Why We Have This Role

We are looking for a staff software engineer who is comfortable with high degrees of ambiguity and is proficient at designing scalable systems, mentoring junior engineers, and acting as a technical leader as our team pushes the Qualtrics Customer Experience (CX) product to the next level. You should love data visualization, using AI to accelerate customer value, and building simple solutions to solve hard customer problems. Designing systems in an agile environment to withstand growth and owning quality from end to end are rewarding challenges and part of why Qualtrics is such an exciting place to work!

How You’ll Find Success

• Designing and implementing well-crafted, scalable, and maintainable code
• Working through ambiguity; taking business goals and product ideas and turning them into working products for real customers
• Using metrics to measure success and leveraging data to make decisions
• Partnering with product managers, UX designers, and other engineers to deliver solutions for our customers
• Taking initiative and demonstrating persistence in getting things done
• Strong level of curiosity
• Showing a desire to learn new skills and grow in the role

How You’ll Grow

• Enhance your ability to build scalable, fast, robust, and simple SaaS solutions
• Expand your experience with full-stack development using the latest technologies
• Benefit from working with other great engineers, UX designers, and product managers
• Learn how the world's leading companies use data and analytics to improve their customer experience
• Through mentoring, teaching, and reviewing, help the engineers on your team make sound architectural decisions and improve their code craftsman skills
• Opportunities to lead teammates on challenging technical projects

Things You’ll Do

• Develop scalable, fast, robust, and simple web-based solutions to solve complex business problems
• Execute while business/technical requirements are not well defined, and proactively drive deliverables while anticipating and mitigating risk
• Make decisions independently, in collaboration with the team, but keep stakeholders informed of impactful changes
• Drive operational perfection by driving investigation of production issues, root cause analysis and follow-up actions for mitigation
• Implement new features and optimize existing ones to drive maximum performance
• Attend daily stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers.
• Contribute to technical standards for our engineering organization

What We’re Looking For On Your Resume

• Has worked with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting end-user features
• Has developed scalable, fast, robust, and rich web-based solutions to solve complex business problems, using the latest frontend and backend technologies
• Experience working in a full-stack team, building advanced frontend applications, large-scale backends and maintaining high-volume datastores
• Experience working with AWS technologies
• Experience working in NodeJS is a plus
• Experience with machine learning and generative AI is a plus
• Experience with continuous delivery, git, test automation, and build/deploy systems
• Strong algorithms, data structures, and coding background
• Bachelor’s or Master's degree in Computer Science or equivalent
• 8+ years working in a full-stack engineering position (preferably for a SaaS company)

What You Should Know About This Team

• Our CX Core team owns products and functionality that help customers get their CX programs up and running, and that provide quick, advanced statistics-based insights from the data collected.
• Our team focuses on providing high-quality, easy-to-use, beautiful UI that makes CX programs simple to set up and program insights fast and intuitive.
• Our engineers collaborate closely with platform teams to ensure our products are tightly integrated and consistent with Qualtrics platform behavior, while having the flexibility to choose our own architecture and the independence to quickly deliver on our business vision.
•  The team’s broad suite of product ownership and true mandate for full-stack development offers an amazing opportunity to drive your career development and build a strong foundational understanding across Qualtrics systems.

Our Team’s Favorite Perks and Benefits

• We take pride in our office's design aiming at cultivating creativity from our rooftop views to an open and collaborative work space
• On top of a great benefits package (medical, dental, vision, life insurance, etc), we provide snacks, drinks, and free lunches in our office
• Full time employees receive an annual experience bonus after their first year of employment; Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have
• QED program – Qualtrics Engineer Development (QED) allows engineers to spend  up to 10% of our time each quarter on individual engineering projects and learning activities
• Personalized career planning – you will work with your manager to design a plan based on your experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• We believe in sharing Qualtrics success which is part of the compensation for all employees