Software Support Engineer I

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Software Support Engineer I

Why We Have This Role

Our team is a collection of extremely passionate engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and develop solutions used by millions of users every day. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that are best to solve each problem. In our collaborative culture, you find plenty of opportunities to impact our full-stack product; from Web & mobile UI to data visualization & analysis to microservices APIs to data storage & processing.

How You’ll Find Success

As a Software Support Engineer II at Qualtrics, you will be working with customer support as a part of the engineering team to address issues reported by customers and help them realize the full potential of the system.

How You’ll Grow

Qualtrics is a fast paced, dynamic environment where you will have the opportunity to build on and expand your experience through working on high impact projects, utilising cutting edge tools and technologies, troubleshooting challenging problems and working alongside like minded and driven technical professionals.

Things You’ll Do

• Triage and analyse customer reported issues
• Investigate application code and application logs to identify root causes
• Implement fixes or provide necessary information to application engineers
• Design and implement tools and reports that will speed up the resolution
• Use existing tools and reports
• Cooperate with Engineering, Customer Success, Customer Support  and Product Management teams, both locally and internationally
• Identify trends in application quality and performance
• Implement and monitor alerts based on quality and performance trends

What We’re Looking For On YourResume

• Ability to read code (like Java, Node, Go)
• Ability to read application logs
• Familiarity with one of the scripting languages (Bash, Python, Perl or other)
• Ability to write SQL queries and execute common DB operations (extracts, mass delete etc)
• Experience in diagnosing customer production issues
• Experience building and/or managing software deployment pipelines (CI/CD)
• Excellent English communication skills, written and spoken
• Analytical thinking
• Proactive approach to issues and trends

What You Should Know About This Team

With millions of responses per day and a goal to grow their data platform 10x over the next year, the Qualtrics engineers are tackling interesting challenges across the stack. As a team we'll build the next industry-leading XM Platform - helping every business to become more customer-centric. We will not only shape our product, but improve the direction of the companies that use our platform through our choices. Come help us change the world!

Our Team’s Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• Full time employees receive an annual experience bonus after their first year of employment. Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness, meals, transportation, and more.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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