Site Reliability Engineer, Foundation - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Site Reliability Engineer, Foundation - Seattle  

Why We Have This Role

We are seeking a skilled Site Reliability Engineer to join our Foundation Gov1 Team. This role is critical in maintaining and improving our environment, focusing on delivering reliable, secure, and efficient infrastructure solutions for our non-US teams within the Foundation Product Unit.

Must be able to access Gov1 Environment:

• Must be a US Citizen or Green Card holder (permanent resident)
• Must agree to Rules of Behavior for accessing Gov1 
• Rules generally entail:
• Following IT and Security policies with regards to access, control and device usage
• Protecting customer data and following policies around confidentiality
• Staying up to date with required company training

How You’ll Find Success

• Demonstrate strong problem-solving abilities and analytical thinking.
• Self-organize and manage priorities across multiple technical domains.
• Provide data-driven recommendations for system improvements.
• Maintain clear communication with stakeholders about project status and technical decisions.
• Take ownership of technical projects from conception to completion with minimal guidance.

How You’ll Grow

• Demonstrates strong execution capabilities and attention to detail.
• Makes data-driven decisions and provides constructive feedback.
• Manages time and priorities effectively.
• Shows adaptability in a fast-changing technical environment.

Things You’ll Do

• Automate builds, deployments, monitoring, and alerting processes.
• Create and maintain infrastructure-as-code solutions using Terraform.
• Execute security compliance measures and controls.
• Conduct advanced performance tuning for databases and application systems with containerized environments in mind.
• Design and implement automation solutions for routine operational tasks using tools like Terraform and Ansible.
• Develop and maintain monitoring systems and alerting configurations.
• Optimize database performance through advanced query and management strategies.
• Implement infrastructure-as-code solutions to enhance system efficiency.
• Enhance existing CI/CD pipelines and ensure smooth integration with tools like Kubernetes and Docker.
• Ensure compliance with security measures and perform systematic troubleshooting of production issues.

What We’re Looking For On Your Resume 

• 1-3+ years of relevant technical experience.
• Proficiency in at least one scripting language (Python, Bash, Go).
• Solid understanding of SQL and database operations.
• Experience with cloud infrastructure (AWS, Azure, or GCP).
• Familiarity with monitoring solutions such as Prometheus, Grafana, and Splunk.
• Familiarity with Kubernetes, Docker, and infrastructure-as-code tools like Terraform.
• Ability to participate in on-call rotations and a proactive approach to issues.

What You Should Know About This Team

• This team pioneers the SRE function at Qualtrics, shaping the future of infrastructure reliability.
• You'll work with international teams, addressing diverse technical needs and challenges.
• The role offers significant impact opportunities on infrastructure reliability and efficiency.

Our Team’s Favorite Perks and Benefits

• Opportunity to define and shape SRE best practices at Qualtrics.
• Work in a collaborative environment with teams across the globe.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.