System Analyst, Lead

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group > Systems Analysis

General Summary:

Candidate in this role will be required to operate in US hours. Qualcomm IT is seeking an experienced xxx with sound experience in ALM Space (Application Lifecycle Management)

Responsibilities include:
- The candidate would be responsible for below mentioned areas during US (San Diego) core business hours. Key responsibilities include: - Customer requirements gathering primarily for Atlassian ALM tools
- Supporting Releases
- Handling customer requests
- Initial triage and troubleshooting of application issues (Tier2/Tier 3)
- Training Sessions and Documentation
- Follow agile Scrum Methodology
Troubleshooting of specific applications & tools.

Excellent oral and written communication skills. Experience in configuration and administration of bug tracking and project management tools like JIRA, Fisheye/Crucible, Confluence etc. and relevant experience in system analysis.
- Experience in application support and maintenance. - Should have excellent analytical capabilities. - Must be able to work in a fast paced, dynamic environment and show willingness to learn and adapt to changing business requirements
- Excellent communication skills, both verbal and written - Experience with/Exposure to Atlassian ALM Tools
- 8 to 12 years of relative experience
- Ability to multi-task, balance competing priorities and follow up in a timely manner
- Ability to work seamlessly with both customers and internal stakeholders
- Ability to collaborate with cross-functional team to achieve common objectives
- Ability to identify and drive continuous improvement on technology solutions
- Ability to identify and drive efficiency improvement initiatives
- Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to QC teams
- Ability to articulate and influence internal stakeholders process owners to adopt best practices
- Ability to work in a team environment as well as independently while making sound decisions
- Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Good knowledge of industry tools

Minimum Qualifications:

• 4+ years of IT-relevant work experience with a Bachelor's degree.
OR
6+ years of IT-relevant work experience without a Bachelor’s degree.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.