Qualcomm

Software Customer Engineer, Up to Senior

Remote Taipei, Taiwan
C++ Java Python
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Description


Company:

Qualcomm Communication Technologies Ltd.

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

This position is for an experienced WLAN/Embedded system software engineer with strong technology background, problem solving and
communication skills. The daily work could include customer training, issue debugging, testing, WiFi certification and feature development.

 

The individual will also support customers to integrate Qualcomm WLAN solution into their product and support them from design phase to
mass production. The individual will be interacting with marketing teams, product managers, sales teams, and development teams to resolve
customer issues.

  • Provide the WLAN performance measurement, analysis, and optimization.
  • Help customers to understand Qualcomm WLAN Software architecture and debugging method.
  • Work closely with teams to present and demonstrate features to customers.
  • Issues replication and performance verification.

Minimum Qualifications

  • More than 3-5 years of relevant work experience in embedded software development.
  • Software development experience in one or more general purpose programming languages, such as: C/C++, Java or Python
  • Excellent Linux analytical, programming and debugging skills.
  • Knowledge in 802.11 standard and driver architecture.
  • Familiar with TCP/IP and router stack.
  • Experience developing WiFi features and debugging WiFi issues at the driver level.
  • BS/MS degree in Computer Science, Electrical Engineering, Communication Engineering or related fields.
  • Excellent verbal and written skills in Chinese and English.

Minimum Qualifications:

•    Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Preferred Qualifications

  • Master's Degree in Engineering, Information Systems, Computer Science, or related field. 
  • More than 3-5 years of Software Applications Engineering, Software Development experience, or related work experience.  
  • 1+ year of work experience in a role requiring interaction with leadership.
  • Experience in a customer-facing role. 

Principal Duties and Responsibilities

  • Leverages Software Application knowledge to provide technical expertise of software systems through technical presentations in support of business development, customer training, product demonstrations, commercialization, customization, and maintenance of Qualcomm products.
  • Collaborates with teams and customer personnel to identify customer problems, debug issues in customer design software systems, and recommend solutions.
  • Drives system architecture and feature-specific customizations tailored for customer requirements from proof of concept to final product commercial launches.
  • Assesses potential application of company products, prepares product specifications, disseminates technical information on specific software areas, and/or troubleshoots issues regarding software tools and products. 
  • Writes detailed product technical documentation, application notes, and FAQs.

Level of Responsibility

  • Works under supervision.
  • Decision-making may affect work beyond immediate work group.
  • Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. 
  • Has a moderate amount of influence over key organizational decisions.
  • Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively.

Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport 

Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.

Qualcomm is an equal opportunity employer and supports workforce diversity.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.

Qualcomm
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