EU WIN Customer Engineer Lead – WLAN and Networking - Qualcomm, France

Company:

Qualcomm France S.A.R.L.

Job Area:

Engineering Group, Engineering Group > Software Engineering

General Summary:

The position is a customer engineering lead role. The person will support customers to integrate WLAN and networking products into their platforms and support the design, development and commercialization phase to the mass production. Needs strong technical skills, solid customer communication skills and demonstrated leadership skills. The person will work closely with the customer engineering team in EU, the worldwide development engineering team, customer program managers and application engineering team.
 

Job Description

Provides technical expertise of software systems through sales presentations, product demonstrations, installation, and maintenance of company products. Assists the sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. Ensures that the application/solution is functioning according to specifications. May provide software development and consultation to prospective users and/or product capability assessment and validation. Assists customers with any questions, issues, debugging, or troubleshooting regarding software systems and applications. 

Principal Duties and Responsibilities:

•    Provides timely and accurate answers to the most difficult customer inquiries.
•    Advises Engineers in responding to complex and highly complex customer inquiries.
•    Proactively identifies highly complex customer problems and works across teams to recommend and implement solutions that meet customer needs.
•    Provides customer input to design engineering team regarding modifications to Qualcomm solutions and works across teams to recommend design solutions to meet customer needs.
•    Performs root cause analyses on the most complex customer issues that arise to identify underlying issue.
•    Works within department to ensure that appropriate resources and procedures are in place to integrate software to customer requirements.
•    Leverages expertise when working across the development teams to customize Qualcomm software to meet customer needs.
•    Helps debug highly complex issues in customer software systems and allocates resources as needed; works with leadership of development team to provide solutions.
•    Serves as a technical expert to sales and marketing teams when discussing needs and requirements of high priority customers.
•    Collaborates across teams to anticipate issues and provide solutions to ensure effectiveness of software functionality to meet customer needs.
•    Acts as a tech lead on major projects to ensure they are driven to completion.
•    Acts as an expert resource to others on team on matters related to debugging techniques for one or more work areas (e.g., Wi-Fi, Bluetooth).
•    Reviews technical documentation for one or more modules before publication and provides feedback as needed.
•    Demonstrates Qualcomm products and offerings to large and high-stakes customers and convinces them of the technical value proposition of choosing Qualcomm over its competitors.
•    Meets with other teams (e.g., sales, product management) to determine strategies regarding complex customer needs (e.g., pricing issues, pain points).
•    Supports global initiatives to drive business growth.

Level of Responsibility:

• Leads the EU CE team
• Working independently with minimal supervision.
• Making decisions that are significant in impact, influencing overall program or project success, finances, and/or the ability to meet objectives; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct.
• Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents.
• Having a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that have substantial impact on the organization).
• Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short or long-term memory.
• Regularly determines what needs to be done and is involved with sharing innovative solutions to achieve broad policies and objectives.
• Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required.
• Occasionally participates in strategic planning within own area affecting immediate operations. 

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Software Engineering or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Software Engineering or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Engineering or related work experience.

• 4+ years of work experience with Programming Language such as C, C++, Java, Python, etc.

Minimum Qualifications

• 15+ years experience on customer support for WiFi driver from pre-sales, bring-up, to production maintenance.
• Customer interface experience on WLAN debug, and test software and create technical documentation.
• Familiar with WiFi driver/protocol, debugging skills in embedded environment and Linux driver, WLAN protocol Analysis
• Good spoken and written English
• Self-motivated

Preferred Qualifications

• 15+ years experience on customer support for WiFi driver from pre-sales, bring-up, to production maintenance.
• Access-point product support experience, further High speed SerDes interface (GMII, SGMII, PCIe, USB, SATA etc.) knowledge and debug experience is a plus
• Wireless communication technical knowledge 11ac, 11ax
• Driver development experience on Linux or Android, System integration, throughput, RF tuning
• Ability to proactively manage customer expectations to influence customer relations and design decisions.
• Schematic & Layout review experience (digital, analog, and RF) is a plus

What's on Offer

• Friendly and collaborative working environment
• Salary, stock and performance related bonus
• Maternity/Paternity Leave
• Employee stock purchase scheme
• Matching pension scheme  
• Education Assistance
• Life, Medical, Income and Travel Insurance

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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