Engineer, Staff - Customer Engineering - Hardware - Issy Les Moulineaux, France

Location: Issy Les Moulineaux, Hauts-de-Seine, France

Department: Hardware Applications Engineering

Work Location: onsite

Company:

Qualcomm France S.A.R.L.

Job Area:

Engineering Group, Engineering Group > Hardware Applications Engineering

General Summary:

This position is for an experienced Embedded system/RF WLAN hardware engineer with strong technology background, problem solving and communication skills. Major technical area is focused on hardware system from both a laboratory environment and board level, providing customer support through the performance of calibration services as well as overseeing any necessary diagnoses, troubleshooting, repair of general and RF equipment and setup.

The daily work could include customer training, issue debugging, feature development and project follow-up.

The individual will also support customers to integrate Qualcomm WLAN solutions into their product and support them from design phase to mass production. 

The individual will interact with marketing teams, product managers, sales team, and development teams to help resolve customer issues and report project progress.

Strong communication skills, background on processes and planning managements knowledge would be a benefit for the job.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Information Systems, Computer Science, or related field.
• Understanding of fundamentals of wireless communication physical and MAC layer concepts.
• 10+ years’ experience with hardware design, RF calibration and performance tuning, generic hardware and RF setup material, etc.
• 5+ years’ experience in embedded platform development (Linux preferred)
• 5+ years’ experience with customer support and debugging techniques.
• Any program/project management with management report experience.
• Good communication skill.

                 

               

Preferred Qualifications:

• Customer success operations project management or related work experience 
• Master’s Degree in Electrical Engineering, Information Systems, Computer Science, or related field.
• Experience in connectivity HW development/support
• Experience with wireless and embedded processor platforms – Strong RF experience.
• Understanding of 802.11 family protocol (PHY, MAC and security). Highly experienced with PHY layer.
• Understanding and knowledge of regulatory standards (ETSI, IEEE, CENELEC, and relative technical standard).
• Experience with certification laboratory, specifically in EMC and WLAN certification testing.
• Familiar with TCP/IP and Networking protocols(DHCP, ICMP, Bridging, routing and etc)
• knowledge of embedded low-level SW for Linux
• Experience in using CRM platform (Salesforce, Jira, …), in customer dashboards report, in management reporting would be a bonus.
• Excellent interpersonal and communication skills.
• Self-motivated and quick learner
• Good team player
• Ability to perform under pressure
• Willingness to travel when needed         

               

Skills:

• Monitors and utilizes computers and test equipment for more than 6 hours a day.
• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.
• Frequent travel across Europe, occasional international travels (US/APAC)

What's on Offer:

Apart from working in an open, relaxed and collaborative space, you will enjoy:

• Salary, stock and performance related bonus
• Maternity/Paternity Leave
• Employee stock purchase scheme
• Matching pension scheme
• Education Assistance
• Relocation and immigration support
• Life, Medical, Income and Travel Insurance

Minimum Qualifications:

• Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.

*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

If you would like more information about this role, please contact Qualcomm Careers.