Data Center IT Engineer

Company:

Qualcomm Incorporated

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Minimum Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
OR
1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
OR
3+ years of IT-related work experience with a High school diploma or equivalent.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Principal Duties & Responsibilities

• Serves as escalation point from service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors to resolve issues.

• Collects, troubleshoots, and debugs issues with networks, systems, and/or applications by completing basic root cause analyses, and escalates issues both internally and externally as needed.

• Networks with colleagues within domain of expertise to gain insight, ideas, and connections.

• Manages distractions, prioritizes tasks, and deals with setbacks in a timely manner under direction from more senior personnel.

• Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.

• Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.

• Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.

• Completes moderate technical tasks assigned by more senior personnel.

• Regularly discusses issues within and outside of project team to maintain open communication.

• Contributes to technical conversations with tech leads/managers.

IT Core Competencies

• Accountability - Hold one’s self and others accountable for measurable quality, timely and cost-effective results, and accepts responsibility for impacts to the business and changes to business processes.

• Adaptability - Adjusting own behaviors to work efficiently and effectively in light of new information, changing situations and/or different environments.

• Collaboration - Fosters working together by establishing, communicating, and reinforcing shared values, norms, and objectives.

• Communication - The ability to effectively exchange information with stakeholders in addition to the ability to accurately hear and understand the partially expressed thoughts, feelings, and concerns of others.

• Financial Acumen - Ability to understand in-depth financial information that can be used to make meaningful insights to drive business growth in a safe and transparent environment.

• Influence - The ability to accomplish goals through others.

• People Development - Models and creates an environment that promotes career development.

• Strategic Focus - Applies a comprehensive approach using business acumen and industry research to solve systematic complexities that promote growth.

Additional Competencies (All competencies below are required upon entry)

• Analytical Skills - The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources.

• Documentation - The ability to document solutions to basic IT issues by using standard policies and procedures.

• Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner.

• IT Expertise - Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.

• IT Support - The ability to receive various computer related requests from end-users and operate the basic features of IT support software and tools to effectively provide IT services. This also includes the ability to respond with urgency to requests.

• Monitoring - The ability to understand how to interpret basic data from logs in order to monitor and maintain performance and identify security issues.

• Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.

• Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications.

Minimum Qualifications

• Bachelor’s degree in a technical field (e.g. Computer Engineering, Computer Science, Information Systems) OR Bachelor’s degree in a non-technical field (e.g. Business, Humanities, Marketing) and 1+ years IT-relevant experience OR High School diploma or equivalent and 3+ years IT-relevant experience.

Preferred Qualifications N/A

Physical Requirements

• Frequently transports between offices, buildings, and campuses up to ½ mile.

• Frequently transports and installs equipment up to 20 lbs.

• Performs required tasks at various heights (e.g., standing or sitting).

• Monitors and utilizes computers and test equipment for more than 6 hours a day.

• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$33.15 - $49.73

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm.  We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).  In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.