Customer Quality Engineer, Staff

Location: Hsinchu City, Taiwan

Department: Hardware Engineering

Work Location: onsite

Company:

Qualcomm Communication Technologies Ltd.

Job Area:

Engineering Group, Engineering Group > Hardware Engineering

General Summary:

Job Description

As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives

digital transformation to help create a smarter, connected future for all. As a Qualcomm Customer Quality Engineer, you will establish a close relationship with our data center customers, lead all quality communications with them, internally drive resolutions for their reported problems and be the voice of the customer to the internal teams.

Preferred Qualifications:

• Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.

• 8+ years of Hardware Engineering or related work experience.

• 4+ years technical and business customer communications

• 2+ years of experience dealing with suppliers in driving issues resolutions

• 2+ year in a technical leadership role with or without direct reports.

Principal Duties and Responsibilities:

• Lead conference calls and F2F meetings with Customers related to quality
• Track Customer quality metrics with regular reporting to the customer and internal management 
• Coordinate and participate in Customer audits
• Assimilate communicated technical details:
  • (a) Understand the critical elements of the issue and provide direction to the working team
  • (b) Assess the results from various technical activities and formulate responses to customers with quality and customer goals in mind
• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed 
• Craft customer presentations covering containment, root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints 
• Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction 

Level of Responsibility:

• Works independently with minimal supervision.
• Provides supervision/guidance to other team members.
• Decision-making is significant in nature and affects work beyond immediate work group.
• Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc.
• Influence key organizational decisions.

Minimum Qualifications

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 8+ years of Hardware

Engineering or related work experience.

OR

Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 6+ years of Hardware Engineering

or related work experience.

OR

PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related

work experience.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience.
OR
Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience.
OR
PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.