Description
Description
What makes us Qlik?
Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.
A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now!
The Senior Technical Support Role
As a Qlik Senior Technical Support Engineer, you'll play a vital role in optimizing product performance and ensuring global customer success. Your duties encompass analyzing, reconstructing, and delivering solutions to complex challenges, initially focusing on the Qlik-Talend product suite.
Own, troubleshoot and solve customer technical issues, using collaboration &troubleshooting best practices. Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
What makes this role interesting?
- High Impact, High Value: You'll play a pivotal role in ensuring the success of our customers. Dive into complex challenges, analyze, reconstruct, and deliver solutions, making a significant impact on their experience with Qlik's products.
- Continuous Learning: Immerse yourself in a world of evolving technologies, including data, cloud, and SaaS. Beyond Talend's (and Qlik’s) suite, explore our customers' entire tech stack, keeping your skills at the forefront of industry advancements.
- Versatile Responsibilities: Wear multiple hats – forensic investigator, customer concierge, and student/teacher. Understand unique customer challenges and, as a subject matter expert, mentor peers through workshops, training, and shaping best practice documentation.
- Integration Journey: Navigate the evolving landscape as we integrate Talend into Qlik, contributing to the success of this business transformation.
- Varied Customer Challenges: Tackle unique issues not found in FAQs or documentation. Own and resolve challenges tailored to customer configurations and objectives.
Here’s how you’ll be making an impact:
- Customer-Centric Excellence: Your role is intricately tied to customer success and loyalty. Demonstrate integrity and accountability in providing expert support resolutions, reducing risks to customers, reputation, and internal teams.
- End-to-End Ownership: Take charge of overall resolution for escalated cases, even when involving cross-functional groups. Leverage internal technical expertise and tools to deliver effective solutions and contribute to the knowledge base.
- Knowledge Sharing: Actively participate in technical communications within the team, sharing best practices and staying informed about new technologies. Contribute to the Qlik and Talend communities, offering assistance on generic support issues.
We’re looking for a teammate with:
- Technical Expertise: Strong experience in:
- JAVA: knowledgeable with java concepts like JVM debugging, performance tuning, and familiarity with analyzing Heap dump and Thread dump, 3 tier web applications and architecture.
- Linux: Comfortable with command-line operations.
- Databases: Working familiarity with SQL/Oracle/MySQL Databases.
- ETL and Big Data: Strength with ETL processes and experience with Big Data ecosystems
- System Analysis: Ability to analyze system, network, and application log files, and system performance metrics for troubleshooting
- Administration in major SaaS vendors (AWS, Azure, GCP)
- A Team Player with excellent communication skill and problem solving ability.
The location for this role is:
Barcelona, Spain
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
#LI-EMEA
Other Jobs from Qlik
Software Engineer (Frontend)
Ottawa, Canada
Ontario
Frontend Developer
France
Senior Software Engineer - Lund/Gothenburg/Ottawa
Remote
Gothenburg, Sweden
Field CTO, Analytics and AI (UK, Germany, or Austria)
London, UK
Germany
Senior Software Engineer - Nantes, France (hybrid mode)
Remote
France
Similar Jobs
Python Developer
Tel Aviv, Israel
Data Analyst 2
Chennai, India
Software Engineer 1
Chicago, IL
Reston, VA
Engineer 2 - Engineering Operations
Chennai, India
Software Engineer Manager
Remote
US
Software Engineer Lead Consultant
Remote
US
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say
