Application Support Engineer

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Application Support Engineer Role

An Application Support Engineer is responsible for designing, developing, and implementing software applications that meet the specific needs of an organization or client. This role combines technical expertise with an understanding of business and user needs to create effective and efficient software solutions. Application Support Engineers work closely with software developers, systems analysts, and other IT professionals to ensure that software applications are delivered on time, within budget, and to the required specifications. We are hiring for the Application Support Engineer role to enhance our software development and support capabilities. The focus of this role is on managing, supporting, and implementing software applications, ensuring their smooth operation, and addressing user needs efficiently. The Application Support Engineer will tackle challenges such as integrating applications with existing systems, maintaining application performance, and resolving technical issues promptly.

What makes this role interesting?

Diverse Responsibilities: The role offers a blend of application management, support, and requirement analysis, providing a dynamic work environment where you can continuously learn and grow.

Impactful Work: Your contributions will directly affect the efficiency of our software solutions and the satisfaction of our users. You'll play a crucial role in ensuring high-quality applications that meet business needs.

Collaborative Environment: You'll work with a talented team of developers, engineers, and stakeholders, fostering a collaborative atmosphere that values innovation and problem-solving.
 

Here’s how you’ll be making an impact:

Application Management: Manage, support, and implement software applications based on user requirements and technical specifications. Collaborate with software developers and third-party managed services to integrate applications with existing systems and platforms.

Application Support: Provide technical support and troubleshooting assistance to ensure smooth operation and minimal downtime. Monitor application performance, identify potential issues, and implement solutions promptly. Assist in the deployment and configuration of new applications and updates.

Requirement Analysis: Work with stakeholders to gather and analyze user requirements, translating them into technical specifications. Conduct feasibility studies and provide recommendations for software solutions that meet business needs.

Documentation and Training: Create and maintain technical documentation, including design specifications, user manuals, and installation guides. Provide training and support to end-users and other IT professionals on the use and maintenance of applications.
 

We’re looking for a teammate with:

• Outstanding communication skills, a strong aptitude for logical problem-solving, and the capacity to function well in a group setting.
• A strong grasp of application system architectures and enjoyment in working on production support issues.
• Self-motivation and goal orientation with experience in system administration and configuration.
• 2+ years of relevant technical support experience, technology architecture experience, or equivalent.
• A bachelor's degree in computer science, management information systems (MIS), or a similar discipline is preferred.
   

The location for this role is:

Bangalore, India (Hybrid)

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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