Senior Product Manager

Location: Cary, North Carolina, Lincoln, Nebraska, Austin, TX, Charlotte, North Carolina

Time Type: Full time

Job Description

As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY
Q2 is seeking a Senior Product Manager to lead our Centrix DTS product suite. You will work with multiple teams to deliver high-value offerings for financial institutions of all sizes. You will define and drive product strategy with internal and external partners, and strive to deliver experiences that allow our customers to deliver excellent customer service while recovery losses. This role will be taking on a major transformation of our dispute management solution, so the ideal candidate will have 0 to 1 launch experience and excellent cross-functional collaboration. You will also be expected to operate using AI and build AI experiences within the product. You should also prepare for travel to other Q2 offices and on site visits to customers bi-monthly.
 

RESPONSIBILITIES

• Own the product roadmap and lifecycle for Q2 product related solutions.

• Define and execute product strategies aligned with customer needs, market trends, and business objectives.

• Develop business cases, pricing, packaging, financial forecasts, and investment recommendations for new products and enhancements.

• Partner with Engineering and Product Owners to prioritize initiatives and deliver high-quality solutions.

• Monitor product performance, adoption, financial results, and customer feedback to drive continuous improvement.

• Collaborate across Product, Engineering, Sales, Marketing, Finance, Compliance, and Operations to successfully deliver product initiatives.

• Represent the product with customers, prospects, and industry stakeholders, serving as a subject matter expert on commercial payments and digital banking.

• Communicate product strategy, roadmap, and business value to executive leadership and key stakeholders.

EXPERIENCE AND KNOWLEDGE

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience. Some barriers to entry exist at this level, requiring 
  department review.

• Demonstrable experience in software product management

• Strong team leadership, including building, growing, motivating, and mentoring high-performance teams

• Excellent verbal, written, and interpersonal communication skills

• Strong teamwork, organization, and problem-solving abilities

• Excel and data analysis proficiency

• Self-starter with ability to deliver results independently

• Experience with Pendo or other user analytics applications is a plus

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

• Hybrid Work Opportunities

• Flexible Time Off 

• Career Development & Mentoring Programs 

• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

• Community Volunteering & Company Philanthropy Programs 

• Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements