Responsibilities: 

Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction. 

Key Responsibilities 

• Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys. 

• Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms). 

• Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria. 

• Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking – Finacle/Flexcube; LOS/LMS; payment switch/gateway). 

• Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness. 

• Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma. 

• Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints. 

• Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams. 

Qualifications & Experience 

• Any Postgraduate/ Professional degree 

• 3–5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred). 

• Strong stakeholder management; ability to translate business needs into functional requirements. 

• Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules. 

• Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT. 

Preferred : 

• Exposure to Core Systems across deposits/lending/payments and related integration touchpoints. 

• Lean/Six Sigma Green Belt awareness (for debit card/linked payments). 

• Strong exposure to Excel – Powerpoint for management communication 

Mandatory skill sets: 

Core Banking, BA 

Preferred skill sets: 

Core Banking, BA  

Years of experience required: 

4-7 

Education qualification: 

BE/Btech/MBA