Senior Site Reliability Engineer

About the Role

You'll be delivering business value by designing and developing high-quality software and systems in a highly collaborative environment. Raising the quality, and velocity of other team members. This role reports to the Engineering Manager or the Senior Engineering Manager.

Benefits and Compensation

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 20 days PTO, to start, increases with tenure and seniority
• Paid parental and adoption leave
• Compensation Range: $112,500 - $130,000

What You’ll Do

• Review and debug code, systems, and infrastructure.
• Perform validation and verification testing.
• Understand and exhibit the company's core values.
• Communicating progress, blockers, and risks.
• Develop tools and automation by producing clean, efficient code.
• Maintain systems via a mix of manual and automated techniques.
• Participate in on-call support of the Pushpay products, if on the on-call roster.
• Review system generated events and alerts and industry sources for operational issues and security concerns.
• Produce value to the business by regularly shipping robust, high quality features into the production environment.
• Identify problems and risks in your own work, and that of others. You can suggest improvements to design and approach.
• Be aware of, and contribute to refining, the engineering "lore and custom" (aka. culture, policies, and procedures).
• Identify, prioritize and execute tasks in the software development life cycle.
• Actively improve operability of our systems and operational awareness of our teams.
• Take the initiative to identify and/or fix issues before being assigned them.
• Recruitment of new Engineers (sales pitch, technical screens).
• Contribute to SRE, Operability, Architecture Reviews with other engineering teams.
• Be highly aware of the profound security and compliance ramifications of the nature of our business (specifically our PCI compliance requirements).
• A core contributor to a Pushpay guild.
• Develop high-quality system design and architecture.
• Break down larger pieces of work into small, well-scoped pieces for other team members.
• End-to-end responsibility on features of increasing complexity.
• Spend the time to make sure that junior or new engineers unfamiliar with the tech or processes we have understand what they are doing and why they are doing it.
• You are expected to work with Software Engineers, Quality Assistance, Product and other parts of the business to review requirements and proposed solutions and provide input into these processes (which may include ideation, algorithms, processes and feature design) which may constitute intellectual property that belongs to Pushpay.
• You will be expected to be developing software and tooling (code, algorithms, designs, processes and practices) that is then incorporated into Pushpay products (both internal and external) and associated infrastructure which may constitute intellectual property that belongs to Pushpay.

What You'll Bring

• 5+ years of relevant SRE, systems or software engineering experience;
  “relevant” meaning developing Internet-scale multi-user web/mobile/cloud type software products
• Strong passion for developing new software and systems that are scalable and secure.
• Fastidious in your pursuit of reliable systems.
• Keep an eye on industry trends and technology and bring new ideas to the table.
• Practical commercial knowledge of, and high proficiency with:
  • Cloud technologies like AWS, GCP, Azure, Alibaba Cloud, OpenShift
  • Terminal command line environments like Shell, Powershell or Bash
  • A relational or document based database system
  • Web technologies - HTTP, SSL/TLS, REST APIs
  • One or more Programming Languages like .Net, Java, Python, Go, Rust, Javascript, & PHP
  • DVCS for source control (preferably Git)
• Some variety of bug tracking system - e.g. Jira.
• Continuous Integration / Continuous Deployment practices and tooling.
• Capable of architecting and building complex solutions in software.
• Excellent communication skills, both written and verbal.
• Self-manage your tasks, time and the expectations you have set.
• Generous with your time and knowledge, sharing and collaborating with others.
• Discusses work in both technical and business-impact terms.
• Applicable tertiary qualifications.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!