We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
As an Associate Systems Engineer, you play a key role in supporting the SE organisation through activities that drive customer adoption as well as lifecycle management of a customer’s fleet of products and solutions.
SHOULD YOU ACCEPT THIS CHALLENGE, YOU WILL…
- Assist internal teams with configuration validation in support of sales opportunities
- Collect and acquire data for use in the creation of sales plays and lifecycle management programs and processes
- Work with established programs and sizing tools to provide customers with a product performance solution that meets and exceeds their expectations
- Be involved in the Account Planning process as part of a larger team
- Assist with solution designs and take point on simple designs
- Assist prospects and customers with basic demonstrations, system configurations, feature adoption, and answers to technical questions
- Work with established programs and sizing tools to support customer pursuits
- Work cross functionally with internal departments such as Customer Support, Professional Services, Renewal, Sales Operations, and Order Management
- Supports both pre-sales and post-sales activities, optimizing customer engagement and satisfaction
- Drive technical account management to ensure seamless implementation and ongoing support of Pure Storage solutions, fostering strong customer relationships
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
- BS in CS, EE or other technical degree and/or equivalent experience
- Fluency in English and ideally B2 level or higher in any of the following: Spanish, German, French, Arabic
- 1-2 years of experience (technology industry preferred)
- Strong phone presence and experience in a high-volume customer interaction environment
- Conscientious attitude and dependability, strengths in teamwork and communication
- Confident, articulate and professional speaking abilities, and a strong ability to listen
- Ability to collect data, identify problems, establish facts and draw valid conclusions
- Preparation and delivery of technical product and architecture presentations
- Passion for technology and aptitude to learn new technologies
- Self-motivated individual with the ability to work independently and proactively, while applying a high level of business and technical acumen to a variety of situations
- Demonstrated listening, written communication and product presentation skills
- Ability to handle multiple tasks and projects, in real-time scenarios
- Apply critical thinking techniques to work through customer situations and interactions
- Domestic, overnight travel 5-10% of the time
- Willingness to relocate upon promotion
- Knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN) preferred
- Salesforce.com experience helpful
- Knowledge of VMware, Windows, UNIX OS variants (Linux, AIX, …), NFS file systems and network environments helpful
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.
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