UX Operations Analyst - Contract

Location: Japan

Department: UXO

Workplace: remote

Employment Type: contract

Description

Operations Analyst (Contract) — Japan, Remote

Applicants must be based in Japan. Native or fluent Japanese and professional English proficiency required.

About Pulse Labs

Pulse Labs, backed by Google and Amazon, is a leading UX research firm at the forefront of product development. Our mission is to deliver insightful, actionable feedback across every stage of the product lifecycle — from conception through launch and beyond — empowering top tech companies to build groundbreaking products across mobile, smart home, wearables, and automotive.

The Role

We are seeking a driven, detail-oriented Operations Analyst to join our Operations team. If you are passionate about supporting businesses, delivering exceptional service via email and video call, and solving complex operational problems, this role is for you.

The right candidate will play a pivotal role in supporting businesses participating in research studies, simplifying operational processes, quantifying results, and championing a "test and learn" mentality. We are looking for a motivated self-starter who identifies needs and finds solutions, working cross-functionally to understand study requirements and technical processes and drive successful outcomes.

Responsibilities

• Provide white-glove email and video call support to business owners and leaders, guiding them through the research study participation process.
• Create clear documentation to help businesses understand participation requirements and prepare for their role in each study.
• Support businesses throughout the project lifecycle, including proactive outreach to assist participants who need additional guidance.
• Partner with the Operations and Panel Marketing teams to plan business engagement activities and coordinate calls.
• Support the team with execution and tracking across projects.
• Identify opportunities to streamline processes and recommend automation where applicable.

Requirements

Basic Qualifications

• Bachelor's degree in Business, Communications, Human-Computer Interaction, or a related field.
• Fluent in Japanese and English, with exceptional written and verbal communication skills in both languages.
• Comfortable conducting video calls with business owners and leaders from a remote or work-from-home environment.
• Strong proficiency with technology and ease navigating different software systems.
• Comfortable helping users troubleshoot hardware and software issues across varying levels of technical familiarity.
• Experience with Google Docs, Google Sheets, or similar tools.

Preferred Qualifications

• Advanced proficiency in spreadsheets.
• Comfortable working in a frequently changing, often ambiguous environment.
• Experience with HubSpot, Salesforce, Zendesk, or other CRM platforms.
• Background supporting UX research, market research, or working alongside technical teams.