PTC

Senior Product Technology Lead

Pune, India
API HTML Oracle SQL Azure AWS GCP Java
Description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

What do we offer to you?

  • A challenging, dynamic environment where you will be dealing with our most prestigious clients
  • High motivation for stronger career path and self-development opportunities in an international company
  • Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program
  • Working in a multicultural and global team
  • Competitive salary and other benefits

Day-To-Day:

  • Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink®, Windchill ProjectLink® etc.) Utilize PTC’s case management tool i.e. Salesforce to log issues, track associated status and related activities.  The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience.
  • Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.)
  • Create and publish knowledge articles and related resources for PTC’s customers, partners and employees.
  • Candidate shall demonstrate a willingness to be proactive as well as to own independently and take on new challenges. Identify and recommend product and support training opportunities for the team. Provision of our ITIL-based services with the aim of continuous quality improvement (As part of ISO 9001:2015 Quality management practices.) Primary working hours will be in Europe or North America hours as required

Preferred Skills and Knowledge:

Requirements Non-Technical:

  • A strong capacity and desire to develop personalized customer service with highly effective communication skills. The candidate must understand and relate to customers’ needs while effectively managing customer expectations.  A strong background in technical and customer support is desired.
  • The ability to effectively manage multiple urgent issues in parallel
  • The confidence, communication, and interpersonal skills to manage and direct customers/partners and during urgent and/or critical situations
  • The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission.
  • Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical:

  • Strong experience on implementing or supporting Client-Server architecture or multi-tier applications including practical knowledge of core components such as Databases (for e.g. Oracle 19 or MS SQL Server), Operating Systems (for e.g. Windows 10/11, Windows Server 2016, 2019, 2022 or Linux OS i.e. Red Hat Enterprise Linux (RHEL) v8,9, Ubuntu Server 24 LTS, CentOS 7 etc.)
  • Experience /exposure and hands on knowledge on cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc.
  • Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
  • Object-Oriented programming background in Java.
  • An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
  • Able to produce audience-appropriate technical communications with management, support personnel, and the customers.
  • PTC Windchill Certifications: Windchill Business Administration Associate/Professional, Windchill BOM Management Associate/Professional

Preferred Experience:

  • 4-8 years’ experience with practical knowledge and experience in a related support services field that comprises of technical and soft skills.

Basic Qualifications:

  • Bachelor’s degree in computer science, Information Systems, Statistics, Mathematics, or similar fields. Experience working with technically diverse teams. Strong verbal and written communication skills for English is required including ability to adapt diverse cultural aspects. Other international languages such as German, French or other EU languages are a plus

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

PTC
PTC
3D Technology CAD Developer Platform Enterprise Software Information Technology Internet of Things Product Design Software

0 applies

7 views

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say