Education Solutions Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

About Onshape: 

Onshape by PTC is the industry leader in cloud-native CAD and PDM solutions. Thousands of companies rely on Onshape to accelerate product development and bring innovative designs to market faster than ever. In education, Onshape is embraced by millions of students and educators in both K12 and higher education for its ability to run seamlessly on any device with zero IT overhead. The platform never crashes or loses work, records all activity for easy tracking, and offers infinite restore capabilities. With unparalleled collaboration features, Onshape enables group assignments and instructor-led projects like no other system, making it an ideal solution for modern engineering education. 

Role Overview

In this role, you will support users through tickets, calls, and onboardings. You will also be responsible for helping to resolve the root cause of user issues by developing learning content and suggesting product improvements. You will deliver virtual and in-person trainings, and attend conferences and student events. The position requires strong communication and presentation skills, and attention to detail. 

You will be part of an international and energetic team where professionals from throughout North America and Europe interact with students, educators, and administrators. This role is ideal for someone with a passion for education and a technical understanding of CAD software.

Day-To-Day:

• Resolve and respond to customer issues via shared inboxes, online forums, and support ticket systems
• Host video calls with customers for onboarding and support
• Create enablement content, including videos and tutorials, for use by both student and educator audiences
• Deliver webinars to new and experienced users demonstrating best practices
• Work closely with other departments to proactively ensure standardization in response to customer questions
• Identify and communicate areas for improvement in support processes, learning materials, and the product
• Actively lead and participate in customer meetings and interactions via phone, email, conferencing platforms, and in person when required
• Deliver standard Onshape product demonstrations to individuals, teams, and broader education organizations
• Create and deliver custom Onshape demonstrations based on specific customer requirements to individuals, teams, and broader engineering organizations
• Provide presales support to dedicated account management and customer success teams, as needed on a global scale
• Provide customer care consisting of guidance, best practice recommendations, education on capabilities, promotion of new features, and mentoring to facilitate adoption and usage of Onshape within customers’ organizations, courses, teams  
• Monitor and respond to Onshape forum discussions as needed
• Support Marketing efforts including creation of video content, providing technical input and product expertise and associated messaging related to new features
• Deliver Onshape Training when required either remotely or in person

Preferred Skills and Knowledge:

• Excellent interpersonal and communications skills, both verbal and written
• Ability to deal with ambiguity, demonstrate integrity, and work independently 
• Ability to adhere to strict deadlines, prioritize tasks and initiatives, and follow through to completion 
• Ability to develop learning content in both written and visual form
• Demonstrated strengths in accuracy and attention to detail, especially in the creation of learning materials
• A quick learner and collaborator with an eye for continuous improvement
• A problem solver that is able to recognize patterns and work to resolve underlying issues
• Ability to react and act professionally under pressure
• Basic understanding of CAD software and its applications in engineering education.

Preferred Experience:

• Experience with CAD software and its applications in engineering education.  

Basic Qualifications:

• Bachelor’s Degree in an engineering or another technical field is preferred 
• 1-2 years of relevant professional experience
• Excellent level of English is mandatory

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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