Cloud Service Opps Associate Engineer-2

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

About Role:
The PTC Cloud Applications Engineer - Analyst : delivers business solutions for Cloud customers and drives continuous improvement in Cloud processes. The Application Engineer executes environment provisioning & installation, executes customer Service Requests and performs pro-active maintenance of Cloud hosted environments. That includes application hardening, patches, performance tuning and covers but is not limited to performance, reliability & compliance. This person will also work closely with Cloud Engineering to support New Service Introduction (NSI) process and adoption of new technologies & offerings and strategically develops and executes solution roadmap that aligns to business strategy.

Day-To-Day:
• Work in 24x7 environment – Weekend execution will be required and will be scheduled with rotational shifts
• This role involves some interaction with the customer during Service Request execution
• Provisioning of new environment and installation of SLM Applications aligned with customer needs
• Execute Customer Service Requests on the Cloud environments (restarts, installations, administration activities)
• Execute Proactive maintenance activities of Cloud environments (including application hardening, patch deployments, and performance tuning.
• Maintenance of existing Automations to support new point releases, and bug fixes
• Collaborate with other Cloud teams including Engineering and Portfolio to support NSI process, and Cloud enablement of new offerings and technology
• Proactively escalate to Application Manager any situation that may lead to customer dissatisfaction or impact on the quality of the deliverables
• Proactively identify & propose improvements area in the process, tools & organization to better achieve team objectives (Continuous Improvement)
• Monitor the Service Request and ensures that all Service Requests are responded to as per the defined SLTs
• Cloud point of contact for escalations & prioritizations related to Provisioning & Service Requests

Preferred Skills and Knowledge:
1.Bachelor's Degree or equivalent in Engineering / Computer Science
2.Ability to meet deadlines and work well under pressure
3.Ability to adapt & contribute to continuously evolving environment
4.Comfortable to communicate with customers
5.Ability to prioritize and orchestrate team activities to meet deadlines
6.Strong diagnostic and Troubleshooting Skills
7.Strong motivation to learn new technologies
8.Flexible, detail oriented and organized with the ability to multitask and work
independently

- Must have skills
a. Understanding of Java
b. Database : SQL, PL/SQL, Stored Procedures

c. Good to have - ETL tools : Informatica and/or Pentaho Kettle

Basic Qualifications:
• Bachelor, Master or equivalent graduate.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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