Information Technology Support Engineer

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans, and all other qualified applicants. To support our commitment to inclusion, we have an active Diversity, Equity, Inclusion, and Belonging (DEIB) committee that works to foster a culture where everyone feels supported and valued.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

About Us - Proxymity

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.

The role:

We are looking for an Information Technology Support Engineer. This is a dynamic and varied role so an ability to grow and learn is a must, main duties will include supporting end users with IT requests via ticketing system, Imaging, and deploying IT equipment.

To support our constantly growing business, you will get the opportunity to work with Cloud technologies, and work in an environment which encourages and promotes personal development.

Install, maintain, and troubleshoot both hardware and software resulting in a high level of end user satisfaction. Utilize knowledge of equipment and systems to effectively manage and prioritise workload.

Responsibilities:

• Install, maintain, and troubleshoot hardware and software issues on desktops, laptops and other end user devices.
• Maintain accurate documentation of IT assets, processes and troubleshooting steps.
• Prioritise and maintain the status of all assigned jobs/tasks in Jira adhering to organisational standards (SLAs / KPIs etc).
• Manage access permissions, ensuring employees and new hires have appropriate software access levels.
• Manage and maintain Office 365 accounts ensuring seamless functionality.
• Ensure alignment with compliance, regulatory and audit requirements.
• Manage the packaging and shipping of IT equipment.
• Maintain a secure and safe work environment.
• Adhere to confidentiality agreements.
• Occasional travel may be required; flexible arrangements can be discussed

• Onboard new Mac/PC users (installation, imaging, and deployment).
• Able to manage IT equipment setup with support or accommodations as needed
• Excellent written and verbal communication skills.
• Strong customer service abilities.
• Proficient troubleshooting and problem-solving skills.
• Advanced troubleshooting skills for Office 365.
• Demonstrate professionalism and positive collaboration with colleagues and customers.
• Willingness and ability to learn and adapt to new tasks and procedures.
• User account management experience.
• Solid technical knowledge.
• Strong coordination and organisational skills.
• Maintenance and replacement of laptop components, including hard drives, memory, and other internal parts.
• Business-focused mindset.
• Capable of achieving objectives with minimal supervision.
• Effective communication with supervisors and peers, fostering positive morale and minimising conflict.

Education and Experience Requirements:

• 5 GCSES or equivalent.
• IT certification.
• 5+ years of relevant IT experience preferred, or equivalent education and work experience. We welcome applicants with diverse professional backgrounds.
• Experience with end-user support process for laptops (first-call resolution, problem tracking via help desk system, prioritizing work requests).
• Working knowledge of Windows OS, MAC OS, Microsoft’s O365,
• Active Directory, Group Policy knowledge would be beneficial.