Applications Engineer

Team: Applications Engineering

Location: Raleigh, NC

Commitment: Full-time

Workplace Type: hybrid

Salary:

Join our team as an

Applications Engineer!

What You Will Do:

· Maintain strong customer service support by answering customer phone calls, emails, and chat questions

· Provide pre-sale technical guidance and consultative design support to customers and internal partners

· Support Sales activities and customer meetings including webinars, design reviews, and plant tours for non-strategic customers

· Maintain 4-hour response guidelines set on all customer (internal and external) communications.

· Gain a solid understanding of the customer’s technical requirements, design flexibility, project timeline, and product volume needs to recommend appropriate options within Protolabs factory and network offering.

· Deliver Design for Manufacturability feedback and provide innovative solutions for customer projects

· Thoroughly review and evaluate customer 3D CAD data, technical drawings, and RFQ’s to communicate customer requirements and ensure accurate quote information

· Manage risk by evaluating customer requirements, communicating expectations, and ensuring product fulfillment aligns with the appropriate product offering and manufacturing capabilities of Protolabs factory or network

· Coordinates with cross-functional partners to ensure customer requirements are communicated to downstream stakeholders for accurate order intake and product fulfillment

· Support Sales Enablement in creation and delivery of technical training to Sales

· Assist the customer in working through recommended or required changes to their 3D CAD model to help them take advantage of Protolabs’ services and value.

· Balance the objective of satisfying the customer requests with the potential of downstream risks to deliver acceptable parts on schedule.

· Effectively uses all work instructions and associated documentation when evaluating customer quotes.

· Local trade show support may be require

What You Bring:

· BS in Engineering and 2+ years of related work experience or 5+ years of directly related work experience in an engineering or manufacturing role

· Experience in a technical, customer-facing or sales support role is preferred

· Direct experience in CNC machining, 3D Printing, or Injection molding

· Experience and working knowledge of one or more of the above and Sheet Metal fabrication is a plus

· Technical aptitude with ability to communicate technical information to others at various levels

· Able to read technical engineering drawings and understand fundamental requirements

· Experience with geometric dimensioning and tolerancing (GD&T) is desirable

· Experience with modeling/revising 3-D solid model in native CAD software is desirable

· Strong customer relationship skills with an ability to build rapport, gain trust, and deliver effective communication

· Excellent interpersonal skills and ability to work well within a team and with cross-functional partners

· Strong computer skills (MS Office applications), including experience with a CRM software.

 

Preferred Qualifications:

· Experience working in or with the drone/aviation industry

What's In It For You:

We offer a competitive salary and total rewards package
We offer amazing benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a discounted rate
Matching grants through Protolabs foundation
And More!