Senior Sustain Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role 

We are hiring a technical software sustain engineer who is motivated by troubleshooting and diagnosing issues found in the Enterprise Data Protection products and delivering timely and high-quality code and architectural fixes to Proofpoint customers. Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues. In this role you will work with the Customer Success Backline Technical Support and Product Engineering teams to address product defects by applying code fixes and patches to Enterprise products and platforms.

Individuals successful in this role may also have experience such as: 

Senior Technical Service Representative 

Senior Help Desk Agent 

Senior Systems Administrator 

Senior Systems Engineer 

Senior Network Administrator 

Your day-to-day  

In this role you will;

• Provide Advanced Technical Support for current versions of the product to Backline Technical Support team.
• Automate and script daily tasks 
• Proactively identify and prevent customer issues 
• Work with engineering teams to implement the bug fixes 
• Build product patches 
• Be responsible for the development of required design changes to resolve operational issues 
• Mentor Backline Technical Support members on the code, problem diagnosis and troubleshooting skills 

What you bring to the team 

You are an engineer at heart and love working in a team to create great technology to solve challenging problems.

You will have:  

• Scripting BASH/Perl/Python knowledge 
• Hands on Linux experience - feel at home in a terminal 
• Strong analytical, debugging, and troubleshooting skills including use of tools to analyze product logs and support dumps. 
• You have experience with sustaining and maintenance of Enterprise software products and tools 
• A “Can Do” attitude, bring on the next challenge! 
• Be a Self-learner / Diligent / Detail oriented / Curious 
• Cross functional communication skills 
• Strong verbal and written communication skills 
• Proactive approach with a sense of Ownership/Accountability 

Why Proofpoint 
 

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and driven-to-win organisation with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 
 We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!