The Role

The Senior Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products, including:

• Endpoint DLP

• Insider Threat Management (ITM) SaaS

• Email DLP

• Cloud Application Security Broker (CASB)

• SaaS Isolation & Adaptive Access Control (AAC)

• Data Security Posture Management (DSPM)

• Insider Threat Detection (ITD)

• ITM On-Premises

• Proofpoint Isolation

This individual will develop new services, implement best practices, and assist in customer escalations as needed.

The ideal candidate has demonstrated ability to ensure successful service delivery and customer success, along with experience in third-party DLP solutions (Microsoft and Symantec) to support migrations to the Proofpoint Data Security Posture Platform.

Proofpoint Consultants are service delivery experts who align client business priorities with data protection strategies. As subject matter experts in information security models, best practices, and operational strategies, they reduce client risk by mapping technology to organizational processes and resources.

This is a critical, highly visible role supporting several of Proofpoint’s top accounts. The Consultant must be confident working with technical resources, analysts, project sponsors, and executive stakeholders, delivering strong communication through product deliverables, meetings, workshops, and briefings.

The role also requires the ability to work with non-technical stakeholders to develop technical and business requirements for custom data security programs.

Your Day-to-Day

• Scope engagements by assessing client operations and business processes, gathering requirements, and recommending optimized Proofpoint solutions

• Provide strategic program design solutions to help clients identify, protect, monitor, and manage sensitive data and users

• Collaborate with Professional Services, Support, Engineering, and Product teams to resolve customer concerns and escalations

• Partner with the sales organization to ensure customer needs are met and satisfaction remains high

• Present updates to management, highlighting risks, challenges, and proposed solutions

What You Bring to the Team

• 8+ years of industry experience in a customer-facing role

• 8+ years of experience in IT consulting or related fields

• Familiarity with data security domains, including:

  • Insider Threat Management

  • Endpoint Security

  • Cloud Security

  • Data Security Posture Management

  • Identity Threat Detection

• Strong executive-level communication skills (written and verbal)

• Excellent organizational skills with attention to detail

• Proven commitment to exceptional client service, both in-person and virtually

• Ability to manage multiple projects simultaneously through completion

• Demonstrated experience identifying and mitigating escalations

• Strong English proficiency for both technical and non-technical communication

Desired Skills

• Proficiency in Active Directory (GPO management)

• Experience with identity security tools and knowledge of identity-centric indicators of compromise and deception-based detection

• Basic understanding of cloud platforms (AWS, Azure, GCP)

• Basic scripting knowledge (Bash, PowerShell, Python)

• Basic understanding of Linux infrastructure

• Exposure to Microsoft or Symantec DLP solutions