Product Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  

We are seeking a Product Support Engineer to join our team at our Pittsburgh, PA office located in the Strip District.

Do you have a passion for educating customers on technology solutions?  

Here in Proofpoint's Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.

Do you have the need for speed?

As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
 

Ever spend time learning something new, just because you were curious?

As part of a quickly expanding support team, we each have the opportunity to become subject matter experts!  We value someone who can learn independently and quickly.
 

Have a desire to work independently AND part of a team?

We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.

Your day-to-day 

• Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
• Proactively research and integrate product changes into daily support process
• Maintain a consultative approach to customer support and program implementation
• Act as an intermediary between customers & internal teams to resolve escalated & technical issues
• Maintain the customer-facing knowledge-base documentation
• Perform other duties as assigned

What you bring to the team 

• Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience
• Must enjoy the rewards and challenges of a large dynamic, collaborative group
• Adaptive skills, learns quickly, asks questions, and solves and resolves independently
• High energy, confidence, and enthusiastic attitude for customer support
• Demonstrate innate customer care with strong verbal and written communication skills
• Demonstrate smart decision making with attention to detail
• Ability to identify resources and achieve exceptional customer satisfaction
• Ability to work at the Pittsburgh office location in the Strip District

Why Proofpoint 

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable pay and/or equity. We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 62,000.00 - 85,250.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 49,120.00 - 67,540.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 45,840.00 - 63,030.00 USD