ServiceNow Platform & Integrations Engineer

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Job Description

We are looking for a strong individual to join our ServiceNow Platform team in Intelligent Operations, GTO-TOP, Corporate Function-IT, in the role of a ServiceNow Platform & Integrations Engineer.

In this role, you will help lead this technology in the organization that enables and delivers efficiency through automation in IT and HR. You will be the face of the platform to our internal customers, providing technical guidance to the application teams on key platform developments and ensuring the platform runs efficiently and reliably through strong platform governance. You will also play a pivotal role in taking the state of the platform's health to the next level and improving the quality of the platform's foundational data to enable value creation with AI product capabilities. ServiceNow is an industry-leading, cloud-based platform that supports P&G's IT service management, IT asset management, knowledge management and HR service delivery/employee care processes.

You will also be instrumental in ensuring that our ServiceNow platform can communicate seamlessly with other technologies through system integrations to enable process automation for our internal customers.

This role is essential for organizations that want to increase operational efficiency and ensure high-quality data, which ultimately leads to better decision-making and service delivery. It encompasses several important tasks and functions within the organization.

Platform Governance

• Drive sustainable productivity by enabling scalability and long-term adoption of the ServiceNow Platform

• Deliver Upgrade- and Release Management

Innovation/Automation

• Continuously raise the Platform’s maturity level through the relentless pursuit for automation

• Deploy product improvements and new capabilities to support customers roadmaps

• Integrations factory to drive productivity improvements through system integrations

Data Quality Management:

• Data Governance: Establish data governance frameworks to ensure data integrity, accuracy, and consistency across the ServiceNow Platform

• Quality Assurance: Develop and implement data quality standards and metrics

• Regularly audits data to ensure compliance with these standards

• Reporting and Analytics: Utilize reporting tools to monitor data quality metrics and generate insights for stakeholders

User Experience & Continuous Improvement:

• Feedback Loops: Establish mechanisms for gathering feedback on processes and data quality, leading to iterative improvements

• Innovation and Best Practices: Stay updated on industry trends, new technologies, and best practices in Agile operations and data quality management to drive continuous improvement

Job Qualifications

• Technical mastery: Must have a technical background, preferably in cloud/platform solutions and integrations, with a proven ability to quickly grasp technical concepts and a desire to try technology hands-on

• Leadership and Communication: Strong leadership skills and the ability to communicate effectively at various levels of the organization. Ability to communicate complex technical information to both technical and non-technical audiences

• ServiceNow Proficiency: Expertise in using ServiceNow modules and tools

• Data Management: Knowledge of data governance, quality assessment, and analytics

• Agile Methodologies: Good understanding of Agile frameworks and practices

• Problem-Solving: Capable of identifying issues and implementing solutions quickly and efficiently

• Vendor Management: Ability to work well in an outsourced environment with a fully capable technical team to bring transformations and key projects to life

• IT Operations: ITIL Basic or Intermediate. ITIL Certification will be a plus

• Passion for learning and staying up to date with the latest trends and technologies in the area of workflow management products

What we offer

• Industry Certifications (e.g. DevOps, Azure, and many others)

• Competitive salary and benefits program (private health care, life insurance, P&G stock options, saving plans, lunch subsidy, sports cards, in-office fitness center)

• Internal coaching programs & training

• Flexible working arrangements

• A long-term career with development and growth opportunities

Who we are

Information Technology (IT) at Procter & Gamble is where business, innovation, and technology integrate to create a competitive advantage for P&G.  Our mission is clear - we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide.  Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.

Kindly be advised that at P&G, employment is exclusively extended on the basis of "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

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