209318 / Systems Engineer II
Location: Grand Rapids, MI, us
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
- Solution and monitor wide area network file and print servers for capacity, utilization and performance
- Advanced system hardware/software troubleshooting as required
- Solution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems.
- Architect and deploy data backup and recovery solutions.
- Perform data backup and recovery processes in accordance with the company’s disaster recovery and business continuity strategies
- Contribute towards defining standard hardware requirements
- Work with internal and external customers to gather IT system then architect and deploy IT systems solutions.
- Maintain technical documentation of system/server inventory and technical specifications
- Perform security audits in accordance with the company’s IT security policy
- Participate in the Company’s asset management programs
- Perform security audits in accordance with the company’s IT security policy
- Work with internal and external customers via an IT service ticketing system.
- Troubleshoot and resolve escalated issue tickets
- Write effective technical documentation as assigned
- Ensure adherence to company IT standards for systems
- Ensure adherence to company IT process such as change management
- Keep abreast of current technology
- Perform other IT infrastructure work as required
Qualifications
- Associates Degree in Information Technology, or the equivalent in terms of education, experience and training
- Expertise with Microsoft Windows server operating systems
- Experience with VMWare ESXI or other similar virtualization platforms.
- Base knowledge of core Microsoft Server Services (etc: DNS/DHCP/WINS)
- Experience with server based system event monitoring
- Experience with HP Net-Server Hardware
- Experience with an enterprise level data archive & restore platform.
- Experience with remote support utilities (RDP/Term Services)
- General understanding of networking topologies and network troubleshooting
- General understanding of virtualization, Clustering, DR/BCP best practices
- Exposure to Symantec End Point Protection or other similar anti-virus Protection suite
- Exposure to NAS/SAN technologies (Netapp Experience a ++)
- General understanding of data center management techniques
- Knowledge of SMS or other Asset Management Tool
- Knowledge of Microsoft SQL and/or Exchange is a plus
Additional Information
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