Sr Voice Engineer
Location: Durham, NC, us
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
Sr Voice Engineer
On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.
Sr Voice Engineer Job Details
- Demonstrated skills on Avaya systems, which includes.
- Avaya Communications Manager 5.2.1, or higher.
- Avaya Modular Messaging voice mail system.
- Avaya AES servers
- Avaya SES server
- Avaya System and Session Manager
- Avaya SIPERA SBC or other SBC’s
- Avaya G860/ Audio Codes.
- Avaya AES servers.
- Nectar, or other VoIP monitoring tools
- Infortel, or other CDR
- Polycom, Lync, or other audio conferencing systems.
Sr Voice Engineer Mandatory Skills
- Develops and maintains appropriate vendor and internal/external customer relationships
- Provide 1st, and 2nd level technical support for integrated voice systems and networks.
- Maintains high level of expertise in current and emerging technologies
- Create telecom documentation, defining equipment and circuit inventory.
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Complies with all standard internal controls and processes.
- Delivers results in support of achieving the organization’s Service Level Agreements.
- 5+ year’s professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
- Performs programming, for ARS, AAR, Route patterns.
- Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
- Adding voice mail boxes in Avaya Modular Messaging system.
- Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
- Be able to perform firmware upgrades to circuit packs.
- Must know about TDM, Pri, and SIP Trunking.
- Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
- Should know how to troubleshoot analog, modem, and fax lines.
- Hands on knowledge with patch panels, cross connects, and punch down blocks.
- Circuit packs, and G650 power supply replacement.
- Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
- Updates standard documentation templates.
- Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
- Vendor Management.
- Experience managing dial numbering plans.
- Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
- Experience with VoIP systems.
- Experience with PC based tools and products, MS Office products suite preferred.
- Interpersonal, organizational, customer service, communications verbal skills.
- Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.
Sr Voice Engineer Start Date
ASAP
Sr Voice Engineer Assignment Length
6+ months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
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