BI Analyst - Support
Location: India
Department: Client Experience Team
Workplace: remote
Employment Type: contract
Description
Key Responsibilities
1. Dashboard Support & Maintenance
- Serve as the primary support contact for existing Tableau dashboards.
- Troubleshoot issues, answer user questions, and assist with navigation and usage.
- Monitor dashboards to proactively identify and resolve performance or data issues before they escalate.
2. Incident Management & Issue Resolution
- Act as the first line of defense for incoming requests and incidents.
- Triage tickets, resolve quick fixes, and escalate complex issues to appropriate team members.
- Ensure timely diagnosis and resolution of dashboard-related problems to minimize downtime.
3. Ticketing System Ownership
- Help design, implement, and manage a structured ticketing system for analytics requests.
- Create a centralized intake process for issues, enhancements, and support needs.
- Track, prioritize, and report on incoming work to ensure visibility and accountability.
4. Operational Efficiency & Continuity
- Reduce dependency on individual contributors by distributing workload effectively.
- Support continuity of operations by maintaining documentation and standard processes.
- Help prevent reactive “fire drills” by establishing proactive monitoring practices.
5. Collaboration & Enablement
- Partner with dashboard developers to reduce interruptions and protect development momentum.
- Provide guidance and basic training to users to improve dashboard adoption and self-service.
- Collaborate with data teams to ensure data quality and consistency.
Requirements
- Experience administering Tableau Server and/or Tableau Cloud environments.
- Strong troubleshooting skills with dashboards, data sources, and performance issues.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
- Basic understanding of SQL and data structures.
- Strong communication skills with the ability to support both technical and non-technical users.
- Ability to prioritize tasks and manage multiple requests in a fast-paced environment.
Preferred Qualifications
- Experience setting up monitoring, alerts, and governance processes in Tableau.
- Exposure to data warehousing concepts and ETL processes.
- Experience building or supporting analytics workflows in a business environment.
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
60,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 452 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
To try it out
For active job seekers
For those who are passive looking
Cancel anytime
Frequently Asked Questions
- We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
- We've got over 200,000 jobs from 15,000+ vetted companies. No fake or sleazy jobs here!
- We aggregate jobs from 15,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
- We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
- Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
- Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
- Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅
What Fellow Engineers Say