Senior IT Workplace Engineer

Your Daily Tasks will Entail:

• Manage, optimize and implement IT enterprise platforms and infrastructure in accordance with the newest technologies and industry best practices.
• Work with business stakeholders and proactively gather requirements, perform analysis, and implement solutions.
• Develop and maintain scripts and applications to automate IT processes and improve efficiency.
• Lead and/or participate in organization-wide IT infrastructure projects and initiatives, such as migrations, system implementations, and process improvements, ensuring smooth execution and minimal disruption.
• Establish and collaborate with cross-functional teams to enhance IT infrastructure, security, and operational efficiency.
• Provide expert-level troubleshooting and technical support, resolving complex IT issues and improving system reliability.
• Define and enforce IT best practices, policies, and security standards across the organization.
• Document technical solutions, best practices, and workflows to enhance knowledge sharing within the team.
• Work closely with the Security and Compliance teams to ensure regulatory and security requirements are met.
• Mentor junior IT team members, sharing knowledge and fostering a culture of continuous learning.

Your Qualifications:

• 3+ years of work experience in a similar position.
• Extensive experience in IT workplace engineering, systems administration, or a similar role at a senior level.
• Deep expertise in managing and optimizing IT enterprise platforms such as:
- Endpoints (e.g. Windows and MacOS);
- Collaboration and communication (e.g. Google Workspace, Slack, Microsoft 365);
- User provisioning and access management (e.g. Okta, Entra ID);
- Project and task management (e.g. Atlassian Jira, Confluence);
- Device management (e.g. Intune, Jamf, Addigy);
- ITSM applications such as Atlassian ServiceDesk;
- Other related IT enterprise platforms will also be considered a plus.
• Strong scripting and automation skills (e.g., PowerShell, Python, JavaScript or Bash) for IT workflow improvements and system integrations.
• Needed knowledge level of IT Networking for improving and implementing IT infrastructure solutions in accordance with security best practices.
• Hands-on experience with identity and access management solutions (e.g., Okta, Google SSO, Entra ID) and security best practices.
• Proven ability to engage in and execute large organization-wide IT infrastructure projects. 
• Proven ability to take the lead role managing internal team and cross-team initiatives.
• Excellent problem-solving skills, with the ability to analyze complex IT challenges and implement effective solutions.
• Experience with IT service management (ITSM) tools and methodologies.
• Ability to work independently while mentoring and guiding junior team members.
• IT certifications (e.g. CompTIA A+, Okta Certified Administrator, Microsoft Certified: Enterprise Administrator, Google Workspace Administrator, ITIL) will be considered a plus.

What We Offer:

• Monthly salary of EUR 2500-4000 gross, depending on work experience, education, and skills
• Be part of a friendly, inclusive, and global team
• An opportunity to work remotely or in a modern and welcoming office in Rīga / Tallinn or a designated co-working space in Barcelona. If you are based in Poland, you will be working remotely full-time.
• Flexible working hours (start your day as late as 11 a.m.)
• Health insurance
• Access to mentorship, internal meetups, and hackathons both on-site and online
• Exciting team-building events and parties you’ll never forget! 
• Free and healthy lunch if you work from the Rīga office
• Design and order your own merch using our platforms with employee discount
• Apple MacBook laptop as your standard work equipment.