Site Reliability Engineer, Observability

Location: Toronto

Time Type: Full time

Job Description

This role is eligible for our hybrid work model: Two days in-office.

This job posting is for an existing, currently vacant position.

Site Reliability Engineer, Observability

Our Technology team is the backbone of our company: constantly creating, testing, learning and iterating to better meet the needs of our customers. If you thrive in a fast-paced, ideas-led environment, you’re in the right place.

Why this job’s a big deal:

As Priceline continues to scale globally, reliable production visibility is critical to delivering seamless customer experiences. We are investing in strengthening our observability foundations to improve detection, diagnosis, and overall system reliability.

This role plays a key part in maturing our observability capabilities—standardizing instrumentation, improving telemetry quality, and enabling faster root cause analysis that directly impacts MTTR and MTTD.

In this role you will get to:

• Support and evolve end-to-end observability solutions for collecting, shipping, storing, and querying OpenTelemetry signals (metrics, logs, and traces) across infrastructure, containers, and Kubernetes environments.
  Administer and operate core observability platforms (Splunk, New Relic, ClickHouse, Grafana, Lightrun), including service onboarding, access management, configuration, upgrades, and ongoing platform health.

• Contribute to building and advancing a modern OpenTelemetry-based observability ecosystem that supports multiple telemetry types at scale.

• Improve and standardize instrumentation practices across services, driving consistent logging, metrics, and distributed tracing implementation.

• Partner with product and platform engineering teams to enhance production visibility and support SLO-driven reliability practices.

• Optimize telemetry pipelines for performance, data quality, scalability, and cost efficiency.

• Help define and support governance standards for observability, ensuring consistency, reliability, and scalability across teams.

• Contribute to evolving our observability platform toward intelligent and AI-enabled capabilities, exploring opportunities to integrate AI or MCP-based solutions to improve signal quality, incident triage, and operational efficiency.

• Ensure observability platform reliability, security, and performance meet defined SLAs and operational standards.

Who You Are:

• Bachelor’s degree in Computer Science or equivalent practical experience.

• 3+ years of experience in Observability, SRE, DevOps, or platform engineering roles supporting production systems.

• Strong understanding of APM and SRE fundamentals, including MELT (Metrics, Events, Logs, Traces), latency analysis, error rate monitoring, service dependency mapping, SLIs/SLOs, alert tuning, and root cause analysis.

• Hands-on experience administering at least one modern observability/APM platform (e.g., Splunk, New Relic, Grafana), with practical exposure to metrics, logs, distributed tracing, and platform configuration. Experience supporting full-stack observability coverage across infrastructure, application, browser monitoring layers.

• Experience building dashboards and actionable alerts, including configuring alert workflows and integrations with incident management tools such as PagerDuty. Experience implementing or supporting OpenTelemetry-based instrumentation and improving telemetry quality across services.
  Familiarity with Kubernetes and cloud-native environments - an understanding of how applications are deployed, monitored, and scaled.

• Experience managing telemetry pipelines and agents (e.g., collectors, forwarders, sidecars), including onboarding services and troubleshooting ingestion issues.

• Working knowledge of scripting or automation (e.g., Shell, Python) and CI/CD concepts. Experience or familiarity with infrastructure-as-code tools such as Terraform for managing platform configurations and integrations is a plus. 

• Comfortable collaborating with engineering teams to improve monitoring standards, instrumentation quality, and overall production visibility.

• Relevant certifications such as New Relic APM Practitioner, Reliability Engineer – Professional, Splunk Admin, or GCP Associate Cloud Engineer are a plus.

• Demonstrated history of living the values important to Priceline: Customer, Innovation, Team, Accountability and Trust.

• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. It’s therefore essential that you also meet our high standard of ethics, honesty, transparency and compliance.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

The salary range for this position is $110,000K to $130,000K CAD.
 

#LI-VM1

#LI-Hybrid

Who We Are

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers. 

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.  

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable. 

If you want to be part of something truly special, check us out! 

Flexible work at Priceline

Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.

Perks & Benefits at Priceline

Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:

Health & wellness coverage including medical, dental, vision, and mental health resources

Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days

Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)

Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts

Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits

Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits

A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together

Specific benefits and programs vary by location.

Inclusion is a Big Deal!

To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.

Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.

Applying for this position

We're excited that you are interested in a career with us. For all current employees, please use the internal portal to find jobs and apply.

External candidates are required to have an account before applying. When you click Apply, returning candidates can log in, or new candidates can quickly create an account to save/view applications.