OSP/ISP Network Technician

Location: Costa Mesa, CA

Department: CPM

OSP/ISP Network Technician

Project Resources Group (PRG) is searching for an OSP/ISP Network Technician in Irvine, California. This role will be responsible for installing, maintaining, and troubleshooting fiber network infrastructure. You will ensure the network's smooth operation and optimal performance, enabling the delivery of exceptional customer service.

Responsibilities  

• Install, configure, and maintain telecom network equipment and devices, including switches, routers, access points, and transmission systems. 
• Perform routine network monitoring and proactive maintenance to ensure network stability and minimize downtime. 
• Conduct network diagnostics and troubleshooting to identify and resolve network issues promptly. 
• Collaborate with the network engineering team to design and implement network upgrades, expansions, and enhancements. 
• Coordinate with external vendors and service providers for equipment installations, repairs, and upgrades. 
• Conduct network testing, performance monitoring, and optimization to ensure optimal network functionality and quality of service. 
• Maintain accurate documentation of network configurations, equipment inventory, and network diagrams. 
• Stay up to date with the latest telecom network technologies, industry trends, and best practices. 
• Adhere to safety guidelines and protocols to maintain a safe working environment for yourself and team members. 
• Provide technical support and assistance to customers and internal teams, addressing network-related inquiries and issues. 
• Perform fusion splicing and mechanical splicing to connect fiber optic cables. 
• Conduct OTDR testing, power meter testing, and other specialized testing to identify and resolve fiber optic cable issues. 
• Troubleshoot and repair fiber optic network problems, including identifying and resolving signal degradation, power losses, and connectivity issues. 
• Collaborate with the network engineering team to plan and execute fiber optic network expansion and upgrades. 
• Maintain accurate records of all work performed, including fiber optic cable records, splice records, and test results. 
• Other duties as assigned. 

Minimum Qualifications  

• Three (3) three to (5) years of experience in a Telecom Network Technician or similarly related role, with a strong understanding of telecom network infrastructure and protocols. 
• Proficiency in configuring and troubleshooting network equipment, such as routers, switches, firewalls, and access points. 
• Strong problem-solving and analytical skills to diagnose and resolve network issues effectively. 
• Solid understanding/knowledge of telecommunications technologies, including IP networking, Ethernet, MPLS, and wireless communications. 
• Familiarity with telecom network monitoring tools and protocols, including SNMP, NetFlow, and packet analysis. 
• Excellent attention to detail and ability to work with precision to ensure accurate network configurations and documentation. 
• Good communication skills to effectively collaborate with team members, vendors, and customers. 
• Ability to work independently and in a team environment, managing multiple priorities and meeting deadlines. 
• Flexibility to work outside regular business hours for scheduled maintenance and on-call support as needed. This will require working nights and weekends. 
• Physical fitness and ability to work in various environments, including climbing ladders, working in confined spaces, and lifting/moving telecom equipment. Ability to work at heights and in various weather conditions. 
• Strong leadership skills to mentor and influence subcontractors and vendors. 
• Customer service acumen to interpret, communicate, and help deliver client needs. 
• Impressive ability to organize and prioritize projects. 
• Strong understanding of fiber, telecom hardware, ethernet, and power. 
• Computer proficiency, along with knowledge of and experience using Google Workspace and/or Microsoft Office to create, manage, and present data and reporting to various stakeholders and management. 
• This position requires a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting federal and state requirements. Candidates must be able to use their vehicle for work-related travel as needed (mileage reimbursement at the standard federal rate). 

Compensation & Benefits 

We offer competitive compensation ($40 to $45 per hour depending on experience) along with a comprehensive benefits package, including:  

• Medical, dental, and vision coverage for employees and dependents. 
• 401(k) retirement plan, with company match after one (1) year. 
• Short-term disability coverage after one (1) year. 
• Paid time off and holidays. 
• Additional perks such as company-paid life insurance and other supplemental insurances.

About the Company

About Project Resources Group (PRG)

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Engineering & Design
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.