Sr. Manager/Director Account Management

What You’ll Do:

• Proactively cross-sell and upsell products and services to existing clients, identifying opportunities to expand relationships and increase revenue.
• Build and nurture strong executive relationships with key clients to drive engagement and position the company as a trusted partner.
• Mentor and coach other Account Managers to uplevel their approach, mindset, skillset, and other areas to flourish and excel in their role
• Perform ad hoc tasks as requested by management
• Compose thoughtful, personalized responses for a variety of customer requests
• Make active contributions to help achieve team goals and successes
• Manage input and feedback for all client facing projects with detailed direction and timelines for top tier accounts
• Creating long- and short-term implementation and project plans, including setting targets for milestones and adhering to deadlines
• Organized, detail-oriented with the ability to multitask, prioritize and respond quickly
• Team-focused attitude, and willingness to collaborate with peers, product management and other internal stakeholders
• Proactively remain connected to clients and the ever-changing market to ensure engagement on a regular and effective basis

What You Have:

• At least 5 years of experience in Account Management and 2 years of management experience 
• Understanding of mortgage is strongly preferred
• Past experience in Enterprise Saas sales
• Excellent written and verbal communication skills
• Strong interest in learning about Fintech
• An entrepreneurial attitude with a strong desire to be an early and integral piece of a fast growing start-up
• An eagerness, willingness and ability to learn about mortgage capital markets and Polly’s software offerings 
• Passionate about customer support and about the role it plays in making a customer-centric team successful
• Highly motivated, resilient and a tenacious passion for winning
• Ability to communicate technical problems in a elegant and tactful way
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues

Why Join Polly?

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates 
• You will have an impact on the design, architecture and implementation of markets that are often called the engine of US economy
• We value drive for excellence, independent thinking, teamwork and curiosity
• You will work with both government backed and industry leading companies to create a digital pipeline that facilitates real time trading of loans
• We have an experienced leadership team that previously built large and impactful platforms 
• Outstanding opportunity for professional growth and upward mobility 
• Direct engagement with the decision makers and senior business leaders 
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance 
• Unlimited PTO
• Hybrid environment; 3x weekly in an innovation center in San Francisco or Dallas.