(US) Project Manager - Enterprise

Key Responsibilities

• Customer Liaison
• Cultivate a “Trusted Advisor” relationship with the customers’ project team and the implementation project team.
• Act as an escalation to customers’ management and key contacts with the Director, Professional Services throughout the entire enterprise implementation of the PointClickCare product suite.
• Support the customers’ project team and internal PCC resources on product areas
• Project Support
• Develop a thorough understanding of the customers' strategic objectives with the purchase of the PointClickCare product suite and suggest best practice methodologies
• Guide customer decision making with regards to implementation phases, resource requirements, and project schedules to set aggressive, attainable objectives.
• Anticipate and communicate customer needs to the implementation project team.
• Manage customer expectations through clear, honest communication
• Represent PointClickCare in customer project steering committee meetings (if applicable).
• Support the implementation project team by serving as an escalation point and source of resolution for any project related issues or roadblocks.
• Reinforce the PointClickCare Implementation project manager as the project leader, and provide support to the project through product enhancement escalations and discussions
• Escalating items to the Technical Account Manager to work with product on high priority items, if applicable for client
• Attend critical meetings between customers and implementation team, including kick off meetings, status meetings, etc.
• Participate in the monitoring and tracking of key performance indicators.
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• Project Team Contributor
• Understand customer organizational change management needs, then develop and execute a plan for user readiness and acceptance.
• Develop a thorough understanding of the customers’ business, technical environments, needs and constraints.
• Consult with the implementation project team and customer executive team about how to best implement and use the PointClickCare product suite to achieve objectives.
• Recommend optimal approaches to the implementation team in order to enable successful migration to the PointClickCare solution and minimize disruption for customers.
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• Consultant
• Gather information to clearly understand the customer problem or goal, define and document a solution, and lead the implementation of process and/or product based solutions.
• Develop and maintain expert knowledge in the PointClickCare suite and service offerings.
• Consult with customers on industry and PointClickCare suite best practices.

Candidate Profile

• Strong organizational, managerial, and personal skills.
• Excellent ability to influence, communicate, resolve conflict and negotiate.
• Strong leadership and relationship building capabilities.
• Attention to detail and a passion to do whatever it takes to achieve quality outcomes.
• Quick learner with strong analytical and problem-solving skills.
• Self-driven, motivated, and results oriented.
• Excellent oral and written communication, documentation, and presentation skills.

Required Experience

• 7+ years of long term care industry experience with a proven history of multiple successful SaaS software project implementations.
• 5+ years managing client-facing large, multi-site enterprise projects.
• Experience successfully working with customer C-levels and senior management teams.
• Previous experience with healthcare systems (EHR, EMR, Pharmacy) desired.
• Prior experience leading and participating in steering committee meetings.